Customer Operations Specialist

7 days ago


Winchester, Hampshire, United Kingdom Arqiva Group Full time

Job Summary:

We are seeking a highly skilled Customer Operations Specialist to join our team at Arqiva Group. As a key member of our operations team, you will be responsible for providing technical support to internal and external customers to improve service performance and protect network availability.

Key Responsibilities:

  1. Network Monitoring and Control: Use monitoring and control systems to control, configure, and operate equipment, systems, networks, and platforms, directly and remotely.
  2. Event Management: Provide network monitoring and event management through the Operation Support Systems (OSS) in line with Service Level Agreements and network availability figures.
  3. Incident Resolution: Drive the resolution of service-affecting events, creating incidents, applying technical and engineering knowledge, and escalating to appropriate resolver groups where necessary.
  4. Equipment Control: Control, configure, and operate equipment directly and remotely using monitoring and control systems.
  5. Service Monitoring: Monitor services carried by Arqiva.
  6. Maintenance and Projects: Perform occasional maintenance and project work.
  7. Shift Work: Required to work as part of a 24-hour operational team, including regular weekend and night working.
  8. Travel: Travel to other Arqiva facilities or to customer premises.

Requirements:

  1. Technical Expertise: Must be familiar with broadcast system standards and waveform measurements.
  2. Communication Skills: Good telephone manner essential.
  3. Automated Monitoring: Experience of automated monitoring solutions (SMTP, Closed Contact, Applications, and principles).

About Us:

Arqiva Group is the undisputed leader in UK TV and radio broadcast, and the UK's leading Smart utilities platform. We have a strong heritage and foundation for future growth, offering opportunities for career development and innovation. Our journey is to transition global media distribution to cloud solutions, where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors.



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