Operative Specialist
2 months ago
About the Role
A skilled Operative Specialist will be responsible for supporting residents with planned repairs and maintenance across our portfolio of properties. Working from job to job, on a planned route, you will be part of a local team undertaking high-standard repairs and refurbishment activities to Housing properties. Delivering best-in-class customer service, you will satisfy all safety, quality, and cost control standards.
- You will have a certified core trade in support of completing repair/refurbishment works on time and to a high standard in accordance with agreed standard operating procedures.
- Take ownership in undertaking construction, fault finding, and maintenance repairs aiming for a first-time completion while remaining within budget and time parameters.
- Ensure that the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal and external stakeholders. This includes appearance, company ID, condition of vehicles, and maintaining a high standard of Health & Safety requirements.
- Process all activities in association with tasks/works electronically utilizing a handheld device (PDA). This includes worksheets, timesheets, and photographic evidence of works before, during, and after, van stock replenishment, booking of annual leave, vehicle inspections, safeguarding issues, risk assessments, and method statements.
- Keep all supplied company assets in a good condition in line with the company policies and report to your Supervisor/Manager where damages occur.
- Utilize existing stock or collect materials as and when required to meet works order requirements, in accordance with standard operating procedures for purchasing and van stock control compliance.
- Attend informal and formal meetings and training sessions as required.
- Participate in call-out cover required to ensure contract compliance and service user satisfaction for emergency repairs.
Role Criteria:
- Window and door fitting experience
- Carpentry experience
- Basic plumbing knowledge
- IT literate
- Good customer service skills
- UK full driving license
All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organized as a massive thank you from the Executive team for all the hard work
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Family-friendly policies
- Company Van, Fuel Card, and Uniform
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