Neighbourhood Services Coordinator

1 week ago


Kent, United Kingdom mhs homes Full time
About the Role

We are seeking a highly motivated and customer-focused Neighbourhood Services Assistant to join our team at mhs homes. As a key member of our Neighbourhood Services team, you will play a vital role in delivering exceptional housing management services to our residents.

Key Responsibilities
  • Support Tenancy Management: Assist Neighbourhood Services Officers in managing social housing tenancies and neighbourhoods, ensuring that our residents receive high-quality support and services.
  • Engage with Residents: Engage directly with residents to address low-level anti-social behaviour, disputes, and tenancy breaches, providing timely and effective solutions to resolve issues.
  • Organize Community Events: Organize estate walkabouts, door-knocking exercises, and community events to strengthen relationships between residents and our team, fostering a sense of community and belonging.
  • Support New Tenants: Coordinate tenancy sign-ups and Home Plan visits to ensure a smooth transition for new residents, providing them with the necessary support and guidance.
  • Respond to Customer Enquiries: Respond to customer enquiries in a timely and accurate manner, ensuring that our residents receive prompt and effective communication.
  • Maintain Records and Reports: Accurately maintain records and produce reports to support the team's objectives, providing valuable insights and data to inform our services.
  • Collaborate with Customer Services: Collaborate with the Customer Services team during peak periods to ensure consistent service delivery and exceptional customer experience.
What We're Looking For

We are seeking an individual with the following essential experience and qualifications:

  • GCSEs in Maths and English (Grade 5 or equivalent).
  • Strong communication, listening, and problem-solving skills.
  • Proficiency in Microsoft Office and customer management systems.
  • Experience in customer service, ideally within social housing or a similar field.
  • Ability to handle challenging conversations and manage diverse customer needs.
  • Understanding of landlord and tenant responsibilities.
  • Resilient, empathetic, and professional with a commitment to continuous development.
  • Able to work under pressure, prioritize tasks, and meet deadlines.
Why Join Us?

At mhs homes, we offer a supportive work environment and opportunities for professional growth. We are committed to making a difference in our communities and are seeking like-minded individuals to join our team.



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