Housing Services Coordinator

3 days ago

Kent, United Kingdom Michael Page Property & Construction Full time

Job Summary

The Housing Services Coordinator will be responsible for managing and coordinating properties within the client co-operative's portfolio. This includes liaising with management committees and tenants, handling day-to-day issues, ensuring that properties are maintained to a high standard and providing support to co-operative management committees and attending their meetings.

Key Responsibilities

  • Committee Liaison: Serve as the primary contact for client co-op management committees, offering advice and support on governance matters. Prepare monthly reports for management committee meetings and attend several of the co-op's evening meetings to provide ongoing support and guidance.

  • Tenant Liaison: Act as the main contact for all housing-related inquiries from tenants. This includes addressing complaints, resolving disputes, and providing information about tenancy agreements and co-operative housing policies.

  • Property Management: Oversee the day-to-day management of co-operative properties, including regular inspections, coordinating repairs and maintenance, and ensuring compliance with health and safety regulations.

  • Rent Collection: Ensure timely rent collection and manage issues related to rent arrears. This includes setting up payment plans, collaborating with management committees on appropriate actions, and pursuing legal action if necessary.

  • Community Engagement: Support the management committee in collaborating with local community groups and stakeholders to promote the co-operative and its services. This involves attending community meetings and fostering partnerships with local organizations.

  • Allocation of Properties: Liaise with relevant local authorities for co-op vacancy nominations or review the co-operative's waiting list. Assist in interviewing applicants alongside management committee members and help allocate vacant properties based on housing needs and the co-operative's allocation policy.

Requirements

  • A degree in housing or a related field such as social work, public administration, or property management. Relevant housing qualifications or significant housing experience will also be considered in place of a degree.
  • Previous experience in a similar role within a housing association or local authority.
  • Familiarity with Co-operative Housing or voluntary management committees is desirable but not required.
  • Strong communication and interpersonal skills.
  • Solid understanding of housing legislation and regulations.
  • Proven ability to work independently and manage a varied workload.

What We Offer

  • Permanent part-time position (21 hours)
  • Salary is £20 to £25 per hour

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