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Housing Services Officer

2 months ago

Kent, United Kingdom Michael Page Full time
The Housing Services Officer will be responsible for managing and coordinating properties within the client co-operative's portfolio. This includes liaising with management committees and tenants, handling day-to-day issues, ensuring that properties are maintained to a high standard and providing support to co-operative management committees and attending their
meetings.

Client Details

a property management agency which specialises in providing consultancy, training, and property management services to the housing co-operative sector.

Description

Key responsibilities:

Committee Liaison: Serve as the primary contact for client co-op management committees, offering advice and support on governance matters. Prepare monthly reports for management committee meetings and attend several of the co-op's evening meetings to provide ongoing support and guidance.

Tenant Liaison: Act as the main contact for all housing-related inquiries from tenants. This includes addressing complaints, resolving disputes, and providing information about tenancy agreements and co-operative housing policies.

Property Management: Oversee the day-to-day management of co-operative properties, including regular inspections, coordinating repairs and maintenance, and ensuring compliance with health and safety regulations.

Rent Collection: Ensure timely rent collection and manage issues related to rent arrears. This includes setting up payment plans, collaborating with management committees on appropriate actions, and pursuing legal action if necessary.

Community Engagement: Support the management committee in collaborating with local community groups and stakeholders to promote the co-operative and its services. This involves attending community meetings and fostering partnerships with local organizations.

Allocation of Properties: Liaise with relevant local authorities for co-op vacancy nominations or review the co-operative's waiting list. Assist in interviewing applicants alongside management committee members and help allocate vacant properties based on housing needs and the co-operative's allocation policy.

Profile

Qualifications and Experience:

A degree in housing or a related field such as social work, public administration, or property management. Relevant housing qualifications or significant housing experience will also be considered in place of a degree.
Previous experience in a similar role within a housing association or local authority.
Familiarity with Co-operative Housing or voluntary management committees is desirable but not required.
Strong communication and interpersonal skills.
Solid understanding of housing legislation and regulations.
Proven ability to work independently and manage a varied workload.Job Offer

What is on offer?

Permanent part time position (21 hours)
Salary is £20 to £25 per hour