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Neighbourhood Services Coordinator
2 months ago
mhs homes is a leading provider of quality, affordable housing and community services. Our mission is to deliver exceptional social housing services that cater to the diverse needs of our residents.
Role OverviewAs a Neighbourhood Services Assistant, you will play a vital role in supporting our Neighbourhood Services team in managing tenancies and fostering positive community relationships. Your primary responsibilities will include:
- Assisting Neighbourhood Services Officers with managing social housing tenancies and neighbourhoods.
- Engaging with residents to address low-level anti-social behaviour, disputes, and tenancy breaches.
- Organizing estate walkabouts, door-knocking exercises, and community events to strengthen relationships.
- Supporting new tenants by coordinating tenancy sign-ups and Home Plan visits.
- Responding to customer enquiries, ensuring timely and accurate communication.
- Accurately maintaining records and producing reports to support the team's objectives.
- Collaborating with the Customer Services team during peak periods to ensure consistent service delivery.
Our ideal candidate will possess:
- GCSEs in Maths and English (Grade 5 or equivalent).
- Strong communication, listening, and problem-solving skills.
- Proficiency in Microsoft Office and customer management systems.
- Experience in customer service, ideally within social housing or a similar field.
- Ability to handle challenging conversations and manage diverse customer needs.
- Understanding of landlord and tenant responsibilities.
- Resilient, empathetic, and professional with a commitment to continuous development.
- Able to work under pressure, prioritize tasks, and meet deadlines.
mhs homes is committed to providing a supportive work environment and opportunities for professional growth. We offer:
- Pension contributions matched up to 6%
- 28 days holiday + bank holidays and the option to buy/sell holiday
- Training & Development and opportunities for continuing professional development including regular tool box talks
- A great team of colleagues to work with
- Regular charitable events and a range of wellbeing activities
- Enhanced family leave policies
- A really competitive package of flexible employee benefits including a cycle to work scheme
- Free parking
- Access to two holiday homes (in Dorset and Norfolk)
mhs homes values equality, diversity, and inclusion. We are committed to the principle of equality of opportunity and welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
