Neighbourhood Operations Manager

3 weeks ago


Kent, United Kingdom Karter Thomas Ltd Full time
Neighbourhood Operations Manager

Karter Thomas Ltd is seeking a skilled Neighbourhood Operations Manager to join their team on a part-time job share basis. This role offers a fantastic opportunity for someone looking to make a positive impact in the social housing sector while enjoying flexibility in their working week.

The role is a permanent position on a part-time job share basis, 17.5 hours per week, Wednesday (pm), Thursday, and Friday. The salary offered is between £24,000 and £30,868 per annum (dependent on experience), and a Car Allowance of £1,136 per annum is also provided.

Key requirements for the role include holding a valid driving license and access to a car.

Key Responsibilities
  • Lead and manage Neighbourhood Services Managers within a business area, fostering a strong performance culture.
  • Manage complex housing management issues and identify improvements in resident services based on customer feedback and corporate strategy.
  • Ensure compliance by the Neighbourhood team with statutory and regulatory requirements.
  • Work cross-functionally to ensure new housing developments meet the needs of both the organisation and of our customers.
  • Lead and implement change across the organisation, focusing on value for money and the improvement of customer service.
  • Represent the organisation on key resident management companies, influencing budget and contractual decisions for the benefit of residents.
  • Identify and address faulty leases, ensuring new leases and tenancy agreements reflect head leases.
  • Ensure the business area assumes sole responsibility for managing agents' contractual obligations, liaising with the Service Charge team, and authorising payment accordingly.
  • Manage processes for tenancy services, voids control, lettings, revenue collection, and resident involvement to ensure the delivery of properly co-ordinated resident services.


  • Kent, United Kingdom Karter Thomas Ltd Full time

    Neighbourhood Operations ManagerWe are seeking a highly skilled and experienced Neighbourhood Operations Manager to join our team at Karter Thomas Ltd. This is a fantastic opportunity for someone looking to make a positive impact in the social housing sector while enjoying flexibility in their working week.Key Responsibilities:Lead and manage Neighbourhood...


  • Kent, United Kingdom Karter Thomas Ltd Full time

    Neighbourhood Operations ManagerWe are seeking a highly skilled and experienced Neighbourhood Operations Manager to join our team at Karter Thomas Ltd. This is a fantastic opportunity for someone looking to make a positive impact in the social housing sector while enjoying flexibility in their working week.Key Responsibilities:Lead and manage Neighbourhood...


  • Kent, United Kingdom Karter Thomas Ltd Full time

    Neighbourhood Operations ManagerKarter Thomas Ltd is seeking a skilled Neighbourhood Operations Manager to join their team on a part-time job share basis. This is a fantastic opportunity for someone looking to make a positive impact in the social housing sector while enjoying flexibility in their working week.The role is a permanent position on a part-time...


  • Kent, United Kingdom Karter Thomas Ltd Full time

    Neighbourhood Operations ManagerKarter Thomas Ltd is seeking a skilled Neighbourhood Operations Manager to join their team on a part-time job share basis. This is a fantastic opportunity for someone looking to make a positive impact in the social housing sector while enjoying flexibility in their working week.The role is a permanent position on a part-time...


  • Kent, United Kingdom Karter Thomas Ltd Full time

    Neighbourhood Operations ManagerKarter Thomas Ltd is seeking a skilled Neighbourhood Operations Manager to join their team on a part-time job share basis. This role offers a fantastic opportunity for someone looking to make a positive impact in the social housing sector while enjoying flexibility in their working week.The role is a permanent position on a...


  • Kent, United Kingdom Karter Thomas Ltd Full time

    Neighbourhood Operations ManagerKarter Thomas Ltd is seeking a skilled Neighbourhood Operations Manager to join their team on a part-time job share basis. This role offers a fantastic opportunity for someone looking to make a positive impact in the social housing sector while enjoying flexibility in their working week.The role is a permanent position on a...


  • Kent, United Kingdom mhs homes Full time

    Key Responsibilities:Deliver exceptional housing management services to residents, addressing breaches and neighbourhood disputes.Act as an ambassador for mhs homes, demonstrating integrity and respect while building constructive relationships across teams.Promote a positive complaints culture, using resident feedback to enhance service delivery and ensure...

  • Neighbourhood Manager

    2 weeks ago


    Tunbridge Wells, Kent, United Kingdom Town & Country Housing Group Full time

    Role Summary: To provide a comprehensive customer focused neighbourhood housing service to Town and Country Housing (TCH) Residents. Supporting the Neighbourhood Services Manager in providing services to tenants and neighbourhoods, ensuring properties and estates are well managed and maintained with high levels of customer satisfaction with Neighbourhood...


  • Tunbridge Wells, Kent, United Kingdom Town & Country Housing Group Full time

    To provide a comprehensive customer focused neighbourhood housing service to Town and Country Housing (TCH) Residents. Supporting the Neighbourhood Services Manager in providing services to tenants and neighbourhoods, ensuring properties and estates are well managed and maintained with high levels of customer satisfaction with Neighbourhood Services. You...


  • Kent, United Kingdom Hays Construction and Property Full time

    Housing Operations ManagerWe are seeking an experienced Housing Operations Manager to join our team in East Kent. As a key member of our operations team, you will be responsible for managing landlord services to all customers and tenure types across a business area.Key Responsibilities:Lead and manage Neighbourhood Services Managers within a business area,...


  • Kent, United Kingdom Hays Construction and Property Full time

    Housing Operations ManagerWe are seeking an experienced Housing Operations Manager to join our team in East Kent. As a key member of our operations team, you will be responsible for managing landlord services to all customers and tenure types across a business area.Key Responsibilities:Lead and manage Neighbourhood Services Managers within a business area,...


  • Kent, United Kingdom mhs homes Full time

    Job Title: Neighbourhood Services OfficerWe are seeking a skilled and dedicated Neighbourhood Services Officer to join our team at mhs homes. As a key member of our housing management team, you will play a vital role in delivering exceptional services to our residents and contributing to the well-being of our communities.Key Responsibilities:Provide...


  • Kent, United Kingdom mhs homes Full time

    Job Title: Neighbourhood Services OfficerWe are seeking a skilled and dedicated Neighbourhood Services Officer to join our team at mhs homes. As a key member of our housing management team, you will play a vital role in delivering exceptional services to our residents and contributing to the well-being of our communities.Key Responsibilities:Provide...


  • Kent, United Kingdom mhs homes Full time

    Job Title: Neighbourhood Services OfficerWe are seeking a skilled Neighbourhood Services Officer to join our team at mhs homes. As a key member of our housing management team, you will play a vital role in delivering exceptional services to our residents and fostering positive relationships within our communities.Key Responsibilities:Provide high-quality...


  • Kent, United Kingdom mhs homes Full time

    Job Title: Neighbourhood Services OfficerWe are seeking a skilled Neighbourhood Services Officer to join our team at mhs homes. As a key member of our housing management team, you will play a vital role in delivering exceptional services to our residents and fostering positive relationships within our communities.Key Responsibilities:Provide high-quality...


  • Kent, United Kingdom mhs homes Full time

    We are seeking a dedicated Neighbourhood Services Officer to play a vital role in fostering positive relationships with residents and ensuring our housing services are responsive to their needs.Key Responsibilities:Engage with residents to deliver housing management and tenancy services, addressing breaches and neighbourhood disputes.Act as an ambassador for...


  • Kent, United Kingdom mhs homes Full time

    Key Responsibilities:Deliver exceptional housing management services to residents, addressing breaches and neighbourhood disputes.Act as an ambassador for mhs homes, demonstrating integrity and respect while building constructive relationships across teams.Promote a positive complaints culture, using resident feedback to enhance service delivery and ensure...


  • Kent, United Kingdom mhs homes Full time

    Are you passionate about delivering exceptional housing management services? We are seeking a Neighbourhood Services Officer to join our team, playing a vital role in fostering positive relationships with residents and ensuring our housing services are responsive to their needs.Key Responsibilities:Actively engage with residents, delivering housing...


  • Gravesend, Kent, United Kingdom Gravesham Borough Council Full time

    This is an exciting time to join the Housing Service at Gravesham as it’s on a journey of change, and this role, Head of Neighbourhood Services will play an integral part in continuing the change journey and will help to ensure robust leadership is in place whilst delivering improvements across the various sections of the service. Supporting the...


  • Kent, United Kingdom Hays Specialist Recruitment Limited Full time

    Housing Operations ManagerWe are seeking a skilled Housing Operations Manager to join our team at Hays Specialist Recruitment Limited. As a key member of our operations team, you will be responsible for managing landlord services to all customers and tenure types across a business area.Key Responsibilities:Lead and manage Neighbourhood Services Managers...