Neighbourhood Services Officer

4 weeks ago


Kent, United Kingdom mhs homes Full time
Key Responsibilities:
  • Deliver exceptional housing management services to residents, addressing breaches and neighbourhood disputes.
  • Act as an ambassador for mhs homes, demonstrating integrity and respect while building constructive relationships across teams.
  • Promote a positive complaints culture, using resident feedback to enhance service delivery and ensure high satisfaction levels.
  • Oversee designated social housing neighbourhoods, ensuring adherence to tenancy conditions and achieving service targets.
  • Collaborate with internal and external partners to address anti-social behaviour and provide vital support to residents during critical situations.
  • Offer general housing advice, assist new tenants in understanding their rights and responsibilities, and ensure they settle into their homes.
  • Maintain accurate records on systems like ONE Housing and ensure strong data governance.
Essential Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a solid understanding of housing and tenancy law.
  • Proficiency in Microsoft Office applications and digital systems.
  • Proven experience in a housing sector environment focused on outstanding customer service.
  • Experience in managing customer complaints effectively, ensuring needs are prioritized.
  • Resilient and empathetic, able to handle challenging conversations professionally.
  • Awareness of cultural diversity and ability to provide tailored support.
What We're Looking For:

We're seeking a dedicated and customer-focused individual to join our team as a Neighbourhood Services Officer. If you're passionate about delivering exceptional housing management services and have a strong understanding of housing and tenancy law, we'd love to hear from you.



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