Neighbourhood Services Assistant

5 days ago

Kent, United Kingdom mhs homes Full time

About Us:
At mhs, we are committed to providing quality, affordable homes and creating strong communities. We aim to deliver exceptional social housing services that cater to our residents' diverse needs. We are looking for a Neighbourhood Services Assistant to support our Neighbourhood Services team in managing tenancies and fostering positive community relationships.

Role Overview:
As a Neighbourhood Services Assistant, you will support our team in delivering high-quality housing management services. You will engage directly with residents to address tenancy issues, assist in managing neighbourhood disputes, and help build strong community ties through engagement activities. Your work will be vital in ensuring that our tenants feel supported and valued.

Key Responsibilities:

  • Assist Neighbourhood Services Officers with managing social housing tenancies and neighbourhoods.
  • Engage with residents to address low-level anti-social behaviour, disputes, and tenancy breaches.
  • Organize estate walkabouts, door-knocking exercises, and community events to strengthen relationships.
  • Support new tenants by coordinating tenancy sign-ups and Home Plan visits.
  • Respond to customer enquiries, ensuring timely and accurate communication.
  • Accurately maintain records and produce reports to support the team’s objectives.
  • Collaborate with the Customer Services team during peak periods to ensure consistent service delivery.

What We’re Looking For:

Essential Experience and Qualifications:

  • GCSEs in Maths and English (Grade 5 or equivalent).
  • Strong communication, listening, and problem-solving skills.
  • Proficiency in Microsoft Office and customer management systems.
  • Experience in customer service, ideally within social housing or a similar field.
  • Ability to handle challenging conversations and manage diverse customer needs.
  • Understanding of landlord and tenant responsibilities.
  • Resilient, empathetic, and professional with a commitment to continuous development.
  • Able to work under pressure, prioritize tasks, and meet deadlines.

Why Join Us?
Join mhs and be part of a team dedicated to making a difference in our communities. We offer a supportive work environment and opportunities for professional growth.


We offer:

  • Pension contributions matched up to 6%
  • 28 days holiday + bank holidays and the option to buy/sell holiday
  • Training & Development and opportunities for continuing professional development including regular tool box talks
  • A great team of colleagues to work with
  • Regular charitable events and a range of wellbeing activities
  • Enhanced family leave policies
  • A really competitive package of flexible employee benefits including a cycle to work scheme
  • Free parking
  • Access to two holiday homes (in Dorset and Norfolk)

We’re Investors in Diversity accredited and a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.

At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

For more details read the role profile attached. If you have the essential requirements we look forward to hearing from you.

Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience.


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