Lead Change Strategist for Personal Lines Motor Claims

3 weeks ago

Norwich, Norfolk, United Kingdom Aviva Full time

Senior Change Manager – Personal Lines Motor Claims – Competitive salary based on experience

Are you an expert in change management? Do you possess a strong commercial acumen and the capability to influence stakeholders? Is your background rooted in Personal Lines or Motor claims?

If the answer is yes, we have an exceptional opportunity for you.

As the Senior Change Manager overseeing the Personal Lines (PL) Motor Claims transformation initiatives, your primary focus will be on enhancing performance within the Customer Operations team. You will be tasked with optimizing both new and existing technologies while implementing process and product enhancements across PL Motor Claims, effectively eliminating inefficiencies and addressing failure demand.

At Aviva, we embrace a flexible working model, allowing our employees to balance their time between office and remote work.

Key Responsibilities:

The ideal candidate will drive operational efficiency by:

  • Enhancing digital capabilities and fostering process improvements.
  • Promoting digital adoption to simplify experiences for customers and colleagues.
  • Automating operational workflows and ensuring readiness for business changes.

As a member of the Motor Claims Senior Leadership Team, you will be accountable for the governance, facilitation, and tracking of all non-funded changes affecting Personal Lines Motor claims. You will also collaborate with senior change leaders across Claims to share best practices and coordinate cross-change activities.

Reporting directly to the PL Motor Claims Director, you will showcase exceptional business readiness, supporting continuity in service delivery, adoption, quality assurance, and ultimately enhancing employee engagement. Your ability to navigate complexity will be essential in removing obstacles and delivering innovative solutions that enhance customer value. Furthermore, you will provide consistent project and program communications to both business and IT stakeholders.

Required Skills and Experience:

  • A robust and proven background in change management is essential.
  • Familiarity with Personal Lines or Motor claims is advantageous.
  • Demonstrated commercial awareness and strong analytical skills.
  • A track record of successful delivery in complex business environments.
  • Senior-level influencing and relationship management capabilities.

What We Offer:

At Aviva, we are committed to investing in our colleagues. Here’s what you can expect:

  • Competitive salary based on location, skills, and experience.
  • Bonus potential of up to 12% of annual salary, contingent on performance.
  • Generous pension contributions, with Aviva contributing up to 14% based on your input.
  • 29 days of annual leave plus bank holidays, with the option to buy or sell up to 5 additional days.
  • Discounts on Aviva products and other retail offerings.
  • Opportunity to receive up to £1,200 in free Aviva shares annually through our Matching Share Plan.
  • Supportive policies, including parental and carer's leave.
  • Flexible benefits tailored to your needs, including sustainability options.
  • Engagement in community initiatives with 3 paid volunteering days.
  • Comprehensive wellbeing support and resources.

We are dedicated to inclusivity and welcome applications from individuals with diverse backgrounds and experiences.

At Aviva, we understand that not everyone may meet every requirement. We encourage all candidates to apply, regardless of their background.

We adapt our working patterns to meet the needs of our customers, our business, and our employees, promoting a balance of flexibility and collaboration.

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