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Norwich, Norfolk, United Kingdom Claims Solutions Full timeJob Title: Motor Claims HandlerWe are seeking a skilled Motor Claims Handler to join our team at Claims Solutions. As a Motor Claims Handler, you will be responsible for handling inbound and outbound calls, requesting evidence, and investigating the circumstances surrounding accidents to determine proximate cause, liability, and confirm indemnity.Key...
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Commercial Motor Claims Handler
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Norwich, Norfolk, United Kingdom Aviva Full timeJob Title: Commercial Motor Claims HandlerAt Aviva, we're looking for a skilled Commercial Motor Claims Handler to join our team. As a Commercial Motor Claims Handler, you'll play a crucial role in supporting our customers and brokers through the journey of making a motor claim.About the Role:Your primary responsibility will be to handle motor claims,...
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Commercial Motor Claims Handler
4 weeks ago
Norwich, Norfolk, United Kingdom Aviva Full timeJob Title: Commercial Motor Claims HandlerAt Aviva, we're looking for a skilled Commercial Motor Claims Handler to join our team. As a Commercial Motor Claims Handler, you'll play a crucial role in supporting our customers and brokers through the journey of making a motor claim.About the Role:Your primary responsibility will be to handle motor claims,...
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Commercial Motor Claims Handler
1 month ago
Norwich, Norfolk, United Kingdom Aviva Full timeAbout the RoleAt Aviva, we're looking for a skilled Commercial Motor Claims Handler to join our team. As a Commercial Motor Claims Handler, you'll play a crucial role in supporting our customers and brokers through the journey of making a motor claim.Key ResponsibilitiesTake the first report of a customer's claim and create bookings with our suppliers to get...
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Commercial Motor Claims Handler
1 month ago
Norwich, Norfolk, United Kingdom Aviva Full timeAbout the RoleWe are seeking a highly skilled and motivated Commercial Motor Claims Handler to join our team at Aviva. As a Commercial Motor Claims Handler, you will play a critical role in supporting our customers and brokers through the journey of making a motor claim.Key ResponsibilitiesSupport customers and brokers through the claims process, providing...
Commercial Motor Claims Handler
2 months ago
About the Role
We are seeking a skilled Claims Handler to join our Commercial Lines Motor Claims Team at Aviva. As a key member of our team, you will be responsible for supporting our customers and brokers through the journey of making a motor claim.
Your Key Responsibilities
- Take the first report of a customer's claim and create bookings with our suppliers to get the customer back on the road.
- Continue to support the customer for the duration of the claim, arranging provision of replacement vehicles, paying out vehicle settlements, or giving updates on repairs or liability.
- Work proactively on the claim, building strong relationships with brokers, and minimising the inconvenience to our customers' daily lives.
- Juggle multiple tasks at pace and utilise a range of digital systems.
What We're Looking For
- Able to work in a fast-paced environment, multi-tasking, and prioritising responsibilities.
- A team player mentality, with a willingness to learn and help others out.
- Passionate about delivering brilliant customer service, taking pride in producing a high standard of work and putting the customer first.
- Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customers' journey.
- Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.
What We Offer
- Starting salary between £23,900 to £27,300 based on a 35 hour week or pro rata up to £31,200 if you prefer a 40 hour week (depending on location, skills, experience, and qualifications).
- Bonus opportunity – 6% of annual salary. Actual amount depends on your performance and Aviva's.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer's leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
