Sales Support Assistant

7 days ago

High Wycombe, Buckinghamshire, United Kingdom Ritz Recruitment Ltd Full time

Job Summary:

Ritz Recruitment Ltd is seeking a highly skilled Trade Sales Assistant to join our team. As a Trade Sales Assistant, you will play a crucial role in supporting the Branch Manager in achieving sales targets and providing exceptional customer service.

Key Responsibilities:

  • Sales Duties:
    • Deliver outstanding customer service that exceeds all customer expectations
    • Approach customers and ensure they are dealt with efficiently, courteously, and as promptly as possible
    • Deal with customers' orders and queries in a confident, efficient, and professional manner
    • Develop comprehensive product knowledge
    • Identify improvements to processes to enhance customer service, reduce costs, and improve margin
    • Match customer needs to the best product available, remembering upselling and stock levels
    • Ensure all deliveries are checked off accurately, promptly, and relevant paperwork is passed on efficiently and quickly
    • Resolve customer issues/enquiries to a satisfactory conclusion
    • Create effective, up-to-date displays in the showroom, ensuring all products are clearly coded, priced, and kept clean and well presented
    • Ensure specific customer requirements are processed efficiently, promptly, and to meet delivery promise
    • Ensure all promises made to customers are realistic, achievable, and are completed
  • Additional Responsibilities:
    • Be prepared to deputise effectively in the absence of the Branch Manager or Assistant Manager

Requirements:

  • Excellent customer service skills
  • Ability to work in a fast-paced environment
  • Strong communication and interpersonal skills
  • Ability to develop comprehensive product knowledge
  • Basic mathematical skills

What We Offer:

  • A competitive salary
  • A comprehensive benefits package
  • Opportunities for career development and growth

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