After Sales Service Representative

3 weeks ago


Daventry, Northamptonshire, United Kingdom The Recruitment Co. Full time

Customer Support Coordinator
Salary negotiable based on experience
Permanent Position


The Recruitment Co. is seeking a dedicated Customer Support Coordinator to join our team. This role is pivotal in ensuring exceptional service and support to our clients.

Key Responsibilities:

  • Acting as a friendly and professional first point of contact for all external inquiries.
  • Accurately processing sales orders and sending confirmations with precise shipment details.
  • Handling credit card transactions through a secure virtual terminal.
  • Maintaining detailed records of customer interactions in our contact management system.
  • Coordinating with the warehouse to ensure timely order releases for shipment.
  • Communicating any changes in delivery schedules to customers promptly.
  • Resolving customer issues effectively while keeping them informed throughout the process.
  • Generating and following up on quotations to meet customer needs.
  • Gradually acquiring technical knowledge about products and applications.
  • Assisting with the delivery and restocking of inventory as needed.
  • Sourcing requested items from our vendor network.
  • Placing orders with suppliers for special requests.
  • Processing documentation for inventory management.
  • Maintaining accurate vendor contact records in our ERP system.
  • Continuously developing product knowledge and technical expertise.
  • Familiarity with order processing systems and office protocols.
  • Collaborating with team members across departments as necessary.
  • Contributing to the overall growth and development of the business.

Qualifications:

  • Proven experience in a customer service role is essential.
  • Dependable with strong organizational skills, enthusiastic and detail-oriented.
  • Excellent verbal and written communication abilities.
  • Eager to learn and adapt to the technical aspects of our products.

We invite interested candidates to submit their CV for consideration.



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