Customer Service Representative
6 days ago
Job Title: Customer Service Representative
**Job Summary:**
We are seeking a highly skilled Customer Service Representative to join our team at WP Recruitment & HR Ltd. As a key member of our contact centre, you will be responsible for providing exceptional customer service to our clients, responding to customer calls, and resolving complaints in a timely and professional manner.
**Key Responsibilities:**
* Respond to customer calls and resolve issues in a timely and professional manner
* Handle customer complaints and provide solutions to meet their needs
* Maintain accurate records and reports of customer interactions
* Collaborate with internal departments and external agencies to resolve customer issues
* Provide excellent customer service and maintain a positive attitude
**Requirements:**
* Strong customer service experience in an office-based environment
* Experience in inbound call centre operations is preferred
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong administrative and organizational skills
* Ability to work flexible hours, including night shifts
**What We Offer:**
* Competitive hourly rate of £11.44 per hour for day shifts and £15.21 per hour for night shifts
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your CV to WP Recruitment & HR Ltd. We look forward to hearing from you
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