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Customer Service Representative

2 months ago


Newport, United Kingdom NatWest Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our valued customers.

Key Responsibilities
  • Provide proactive and personalized support to customers, understanding their needs and helping them achieve their financial goals.
  • Work with high levels of accuracy to provide a seamless and positive customer experience.
  • Complete general banking requests, such as payments, balance inquiries, and transfers.
  • Help customers understand our range of services and identify opportunities to provide simple financial products.
  • Collaborate with other teams to provide a seamless customer experience.
Requirements
  • Motivated and driven to develop your career with a customer-centric approach.
  • Strong communication skills to highlight the benefits of our products and procedures to customers.
  • Ability to thrive under pressure and continuously improve service for customers while meeting personal and branch goals.
  • Strong interpersonal skills and ability to work well as part of a team.
  • Commitment to develop new skills and responsibilities.
What We Offer
  • Competitive salary of £24,750 per year (pro rata for hours worked).
  • Contribution to help you save for retirement.
  • Range of benefits through NatWest Group Benefits, including protection, healthcare, and lifestyle options.
  • Generous holiday entitlement of 33 days (pro rata for hours worked).