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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our valued customers.
Key Responsibilities- Provide proactive and personalized support to customers, understanding their needs and helping them achieve their financial goals.
- Work with high levels of accuracy to provide a seamless and positive customer experience.
- Complete general banking requests, such as payments, balance inquiries, and transfers.
- Help customers understand our range of services and identify opportunities to provide simple financial products.
- Collaborate with other teams to provide a seamless customer experience.
- Motivated and driven to develop your career with a customer-centric approach.
- Strong communication skills to highlight the benefits of our products and procedures to customers.
- Ability to thrive under pressure and continuously improve service for customers while meeting personal and branch goals.
- Strong interpersonal skills and ability to work well as part of a team.
- Commitment to develop new skills and responsibilities.
- Competitive salary of £24,750 per year (pro rata for hours worked).
- Contribution to help you save for retirement.
- Range of benefits through NatWest Group Benefits, including protection, healthcare, and lifestyle options.
- Generous holiday entitlement of 33 days (pro rata for hours worked).