Customer Service Representative

6 months ago


Newport, United Kingdom Paneltex Limited Full time

**Company Overview**

Formed in Kingston upon Hull in 1991 as a manufacturer of insulated panels for cold storage, Paneltex is one of the world’s leading temperature-controlled vehicle body builders and converters. Thirty years later, Paneltex produces hundreds of refrigerated vehicle bodies, vehicle body kits, and portable cold stores a week out of seven specialised factories across the UK.

**Position Title**: Customer Service Representative

**Location**: North Cave, Brough, East Yorkshire

**Hours of work**: 40 hours per week - Mon-Thu 0800-1700 / Fri 0800-1430

**Salary**: £24,000 - £26,000 (DOE)

**Other Benefits**: Equivalent of 32 days annual leave (inclusive of bank holidays), Contributory pension scheme & Life Assurance cover.

**Job Overview**

The role of the Customer Service Representative is to act as the first point of contact between the customer and the Paneltex. Taking care of day-to-day processes in order to achieve the highest possible levels of service to the customer.

**Key Duties and Responsibilities**
- Working with customer on their demand portal
- Part of the team developing high level forecast for production
- Managing demand from the portal to create production works orders for manufactured parts and orders for bought in items using Sage
- Arranging shipments to customers with warehouse team using Customer portal
- Creating shipping documents for export and invoicing
- Handling customer enquiries around availability dates etc
- Working with quality on handling customer quality issues
- Maintaining price lists with support from the commercial team
- Assisting with stock take as needed
- Dealing with Freight Forwarders, including making and tracking shipments etc.
- Encouraging, collecting and implementing improvement ideas in your area to reduce waste and make your colleagues jobs easier.

**Knowledge, Skills and Abilities**
- Proven experience in Customer Service Role in an industrial manufacturing background.
- Experience of using Customer portals or EDI
- Effective administration, planning and organisation skills with strong attention to detail and accuracy - Well organised with the ability to work to tight deadlines
- Excellent Computer skills. MS Office including Excel and Outlook & preference for experience of Sage
- Flexible and self-motivated, you’ll take the initiative and be keen to embrace new opportunities
- Preference for knowledge in Export shipment process.
- Practical with a high attention to detail.
- Problem solving skills.
- Good team player and excellent communicator.

If you are keen to join a dynamic, hard-working team of people at a growing, forward-thinking UK manufacturing company, your interest is very welcome.

**_ No agencies please._



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