Customer Service Representative
6 months ago
**Company Overview**
Formed in Kingston upon Hull in 1991 as a manufacturer of insulated panels for cold storage, Paneltex is one of the world’s leading temperature-controlled vehicle body builders and converters. Thirty years later, Paneltex produces hundreds of refrigerated vehicle bodies, vehicle body kits, and portable cold stores a week out of seven specialised factories across the UK.
**Position Title**: Customer Service Representative
**Location**: North Cave, Brough, East Yorkshire
**Hours of work**: 40 hours per week - Mon-Thu 0800-1700 / Fri 0800-1430
**Salary**: £24,000 - £26,000 (DOE)
**Other Benefits**: Equivalent of 32 days annual leave (inclusive of bank holidays), Contributory pension scheme & Life Assurance cover.
**Job Overview**
The role of the Customer Service Representative is to act as the first point of contact between the customer and the Paneltex. Taking care of day-to-day processes in order to achieve the highest possible levels of service to the customer.
**Key Duties and Responsibilities**
- Working with customer on their demand portal
- Part of the team developing high level forecast for production
- Managing demand from the portal to create production works orders for manufactured parts and orders for bought in items using Sage
- Arranging shipments to customers with warehouse team using Customer portal
- Creating shipping documents for export and invoicing
- Handling customer enquiries around availability dates etc
- Working with quality on handling customer quality issues
- Maintaining price lists with support from the commercial team
- Assisting with stock take as needed
- Dealing with Freight Forwarders, including making and tracking shipments etc.
- Encouraging, collecting and implementing improvement ideas in your area to reduce waste and make your colleagues jobs easier.
**Knowledge, Skills and Abilities**
- Proven experience in Customer Service Role in an industrial manufacturing background.
- Experience of using Customer portals or EDI
- Effective administration, planning and organisation skills with strong attention to detail and accuracy - Well organised with the ability to work to tight deadlines
- Excellent Computer skills. MS Office including Excel and Outlook & preference for experience of Sage
- Flexible and self-motivated, you’ll take the initiative and be keen to embrace new opportunities
- Preference for knowledge in Export shipment process.
- Practical with a high attention to detail.
- Problem solving skills.
- Good team player and excellent communicator.
If you are keen to join a dynamic, hard-working team of people at a growing, forward-thinking UK manufacturing company, your interest is very welcome.
**_ No agencies please._
-
Customer Service Representative
7 months ago
Newport, United Kingdom Omni RMS Full timeCustomer Services Representative Newport (Wales) Permanent Up to £23585 per annum We are currently working alongside a leading Facilities Management organisation to recruit a Customer Service Representative on a permanent basis in Newport Full training on our systems and process will be provided to all new starters. - Previous administration experience -...
-
Customer Service Representative
2 months ago
Newport, Newport, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to provide exceptional service and support to our customers at beBee Professionals in Newport.Key Responsibilities:Engage with customers to deliver excellent service and resolve any issues.Participate in all aspects of the operational workflow to ensure seamless delivery.Collaborate with team members to meet...
-
Customer Service Representative
5 days ago
Newport, Newport, United Kingdom Brook Street UK Full timeJob Title: Norwegian Speaker Customer Services AdvisorWe are currently seeking an experienced Norwegian speaker to join our customer service team as a Customer Service Representative.Main Responsibilities:Respond to incoming calls in Norwegian and provide excellent customer service.Serve German speaking customers throughout the customer journey, ensuring...
-
Customer Service Representative
2 months ago
Newport, Newport, United Kingdom beBee Professionals Full time £25,000 - £35,000We're looking for talented individuals to join our team as Customer Service Representatives. In this role, you'll be responsible for providing exceptional customer service and supporting our operational goals.Key Responsibilities:Engage with customers to provide support and service.Participate in all aspects of the operational workflow.Collaborate with team...
-
Customer Service Representative
3 weeks ago
Newport, Newport, United Kingdom Tesco Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will play a vital role in ensuring that our customers receive the best possible service, every time they visit our store.Your main responsibilities will include:Building rapport with customers and...
-
Customer Service Representative
2 months ago
Newport, Newport, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional service to our customers. The ideal candidate will have excellent communication and problem-solving skills, with the ability to handle high-volume queries.Responsibilities:Provide accurate information regarding products and services.Resolve customer issues efficiently and...
-
Customer Service Representative
2 months ago
Newport, Newport, United Kingdom beBee Professionals Full time £20,000 - £25,000As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Newport, United Kingdom.Key Responsibilities:Provide product knowledge and advice to customers.Greet and assist customers with product selection.Operate the cash register and...
-
Customer Service Representative
5 days ago
Newport, Newport, United Kingdom Euro Garages Full timeWe are currently looking for a Customer Service Representative to join our frontline Fuel team at our EG Newport store.About the RoleDeliver excellent customer service and ensure a positive shopping experience for our customersPromote products and fantastic deals in storeOperate point of sale and monitor fuel/stock deliveriesMaintain a safe working...
-
Customer Service Representative
2 months ago
Newport, Newport, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner for beBee Professionals in Newport, United Kingdom.Key Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and...
-
Customer Service Representative
17 hours ago
Newport, Newport, United Kingdom Euro Garages Full timeJob DescriptionThis is an exciting opportunity to join our dynamic team as a Customer Service Representative at EG Newport.Your primary responsibility will be to deliver exceptional customer experiences, promote products, and ensure a safe working environment.You will work collaboratively with our sales team to achieve sales targets, maintain effective...
-
Customer Service Representative
2 months ago
Newport, Newport, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a highly skilled and customer-focused Customer Service Representative to join our team in Newport, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide exceptional customer service and assist...
-
Customer Services Representative
6 months ago
Newport, United Kingdom Monmouthshire Building Society Full time**We are recruiting!** Are you looking to build a career and make a difference - why not think about the Monmouthshire Building Society? We’re on a journey to becoming an innovative, exciting, modern mutual and we’d love for you to join us. We have an ambitious 5-year strategy with strong growth plans and your role will play a crucial part in our...
-
Customer Service Representative
7 months ago
Newport, United Kingdom Lantern Debt Recovery Services Full time**CUSTOMER SERVICE REPRESENTATIVE - CARDIFF** - **Salary - £21,000.00**: - **Up to 10% bonus**: - **Internal recognition schemes with financial awards**: - **Benefits: Reward Hub - employee discount and well-being scheme, Healthcare Cash plan, work-based pension, Summer and Christmas parties and work social events, overtime opportunities, referral scheme...
-
Retail Customer Service Representative
4 weeks ago
Newport, Newport, United Kingdom Next Full timeJob DescriptionWe are seeking a Retail Customer Service Representative to join our team.In this role, you will be responsible for delivering exceptional customer service, maintaining a safe and clean working environment, and achieving sales targets.The ideal candidate will have a strong passion for delivering outstanding customer experiences, a keen eye for...
-
Customer Service Representative
2 days ago
Newport Pagnell, Milton Keynes, United Kingdom Welcome Break Full timeWe are seeking a highly motivated Customer Service Representative to join our team at Welcome Break, one of the UK's leading motorway service operators. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.The ideal candidate will have a positive...
-
Customer Service Representative
6 months ago
Newport, United Kingdom Lantern Debt Recovery Services Full time**CUSTOMER SERVICE REPRESENTATIVE** **Salary £21,000.00 PLUS bonus AND benefits** **Full time opportunities with rotating shift patterns** **Based at either our Cardiff or Llanelli office - whichever suits you best!** Are you an experienced **Customer Service Advisor** or **Contact Centre Agent **looking for something 'more’ in your next role? Are you...
-
Customer Service Representative
7 months ago
Newport, United Kingdom Lantern Debt Recovery Services Full time**CUSTOMER SERVICE REPRESENTATIVE** **Salary £21,000.00 PLUS bonus AND benefits** **Full time opportunities with rotating shift patterns** **Based at either our Cardiff or Llanelli office - whichever suits you best!** Are you an experienced **Customer Service Advisor** or **Contact Centre Agent **looking for something 'more’ in your next role? Are you...
-
Customer Service Representative
7 months ago
Newport, United Kingdom Lantern Debt Recovery Services Full time**CUSTOMER SERVICE REPRESENTATIVE** **Salary £21,000.00 PLUS bonus AND benefits** **Full time opportunities with rotating shift patterns** **Based at either our Cardiff or Llanelli office - whichever suits you best!** Are you an experienced **Customer Service Advisor** or **Contact Centre Agent **looking for something 'more’ in your next role? Are you...
-
Customer Service Representative
7 months ago
Newport, United Kingdom HSBC Full timeWhat you'll do The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and...
-
Newport, Newport, United Kingdom Dulux Decorator Centres Full timeAbout the RoleWe are looking for a highly skilled Customer Service Representative to join our team as a Sales Assistant/Driver.Job SummaryThis is an exciting opportunity to work in a fast-paced environment, providing excellent customer service and logistics support.Key ResponsibilitiesTo assist customers with their inquiries and provide them with the best...