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Customer Service Representative

2 months ago

Newport, Newport, United Kingdom Lloyds Banking Group Full time
About the Role

We are seeking a skilled and empathetic Customer Service Advisor to join our team at Lloyds Banking Group. As a key member of our contact centre team, you will be responsible for providing exceptional customer service to our customers across various brands, including Halifax, Bank of Scotland, and Lloyds Bank.

Key Responsibilities
  • Take inbound customer calls and respond to queries in a timely and professional manner
  • Provide accurate and helpful information to customers, resolving their issues and concerns
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to enhance product knowledge and skills
What We Offer

As a Customer Service Advisor at Lloyds Banking Group, you will enjoy a range of benefits, including:

  • A competitive salary and annual performance-related bonus
  • A comprehensive 4-week training programme to develop your skills and knowledge
  • Opportunities for career progression and professional development
  • A supportive and inclusive work environment
  • A range of wellbeing initiatives and generous parental leave policies
About Us

Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We are dedicated to creating a values-led culture and building a workforce that reflects the diversity of our customers and communities. We are proud to be an inclusive employer, welcoming applications from under-represented groups and offering a range of benefits to support our colleagues' wellbeing and career development.