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Customer Service Representative
2 months ago
We are seeking a skilled Customer Service Representative to join our team at W P Recruitment & HR Ltd.
Key Responsibilities- Respond to customer inquiries in a timely and professional manner
- Handle customer complaints and concerns in a fair and efficient way
- Provide accurate and up-to-date information to customers
- Maintain complex computerised systems and adhere to standards
- Compile accurate messages and produce reports
- Liaise with internal departments and external agencies
- Strong customer service experience in an office-based environment
- Good level of administrative and organisational skills
- Experience of inbound call centre is preferred
- Good telephone manner and communication skills
- Good level of computer literacy and attention to detail
- Flexibility with working hours
Competitive hourly rate of £11.44 per hour worked day shift/ £15.21 per hour worked nightshift, rates increase after 12 weeks
Opportunity to work in a dynamic and supportive team environment
Chance to develop your skills and experience in a customer-facing role
