Senior Solutions Manager for Client Services

3 weeks ago

London, Greater London, United Kingdom Legal & General Full time

Job Overview

We are seeking a Senior Solutions Manager for Client Services to take charge of the Client Service Support Team and serve as the main escalation contact within Global Client Service Operations (GCSO) for various business sectors.

Key Responsibilities:

  • Conduct regular evaluations of the services provided to Client Teams, identifying challenges and sharing insights with the GCSO management team.
  • Lead the development of any modifications to the operational framework.
  • Oversee and assess non-standard models, ensuring they are appropriate and exploring strategic alternatives.
  • Continuously review the opportunity pipeline in collaboration with stakeholders.
  • Manage the assessment and design of intricate aspects of the onboarding process.
  • Collaborate closely with distribution to monitor best practice guidelines, ensuring tactical solutions are effectively tracked and strategic options are considered.
  • Act as the escalation point for all Client Teams regarding operational service challenges and assist in evaluating the ongoing suitability of LGIM's operational services for both pooled and segregated institutional clients.
  • Serve as the Operations project lead on various operational and client service initiatives, working closely with Client Teams and other key stakeholders.
  • Maintain strong working relationships across key business areas and enhance your ability to engage with senior management to advocate for client service interests and concerns.
  • Exhibit a comprehensive understanding of LGIM products and operational platforms, along with a grasp of client strategies and service needs.

Qualifications:

  • Extensive investment knowledge, including familiarity with various investment vehicle options.
  • Awareness of current investment market trends and economic factors.
  • Experience in the investment management sector, providing exceptional client service and sales support.
  • Proven track record of engaging with external clients and building significant relationships with contacts at senior levels.
  • Experience in the pensions or insurance sectors is advantageous.
  • Strong negotiation, interpersonal, and stakeholder management skills.

At Legal & General, we value performance and behavior, offering a comprehensive benefits package that prioritizes your needs. This includes:

  • Participation in our annual performance-related bonus plan and valuable share schemes.
  • Generous pension contributions.
  • Life assurance coverage.
  • Private medical insurance for permanent employees.
  • A minimum of 25 days of holiday, plus public holidays, with the option to buy and sell additional days.
  • Competitive family leave policies.
  • Access to our electric car scheme, allowing employees to hire a new electric vehicle through tax-efficient salary sacrifice.
  • Numerous discounts on our products and at various high street and online retailers.
  • Modern office spaces designed for collaboration and well-being.

About Legal & General:

Legal & General is a prominent financial services organization recognized for its leadership and commitment to excellence. As one of the world's largest asset managers, homebuilders, pension providers, and insurers, we are dedicated to creating value for our customers and society. Our inclusive culture fosters collaboration among individuals from diverse backgrounds, perspectives, and experiences. We are committed to supporting your career development and well-being, promoting an open and mindful work environment.

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