Senior Solutions Manager for Client Services

3 weeks ago

London, Greater London, United Kingdom Legal & General Full time

Job Overview

We are seeking a Senior Solutions Manager for Client Services to oversee and serve as the escalation point for the Client Service Support Team. This role will act as the primary liaison within Global Client Service Operations (GCSO) across various business sectors.

Key Responsibilities:

  • Conduct regular evaluations of the services provided to Client Teams, addressing challenges and sharing insights with the GCSO management team.
  • Lead the development of modifications to the operational framework.
  • Review and supervise non-standard models, ensuring they are suitable and considering strategic alternatives.
  • Continuously assess the opportunity pipeline in collaboration with stakeholders.
  • Oversee the assessment and design of intricate components of the onboarding process.
  • Collaborate closely with distribution to monitor best practice guidelines, ensuring tactical solutions are effectively managed while strategic options are evaluated.
  • Serve as the escalation point for all Client Teams regarding operational service issues and assist in ensuring the ongoing appropriateness of the operational services for institutional clients.
  • Act as the project lead for operations and client service initiatives, working in tandem with Client Teams and other key stakeholders.
  • Maintain strong working relationships across essential business areas and enhance your ability to engage with senior management to advocate for client service interests.
  • Exhibit a robust understanding of Legal & General products and operational platforms, as well as clients' strategies and service needs.

Qualifications:

  • Comprehensive investment knowledge, including an understanding of various investment vehicle options.
  • Awareness of current investment market trends and economic factors.
  • Experience in the investment management sector, providing exceptional client service and sales support.
  • Proven track record of managing relationships with external clients, including senior-level contacts.
  • Experience in the pensions or insurance sectors is preferred.
  • Strong negotiation, interpersonal, and stakeholder management skills.

At Legal & General, we value performance and behavior, offering a comprehensive benefits package that prioritizes your well-being and professional growth. Our offerings include:

  • Participation in our annual performance-related bonus plan and valuable share schemes.
  • Generous pension contributions.
  • Life assurance.
  • Private medical insurance for permanent employees.
  • A minimum of 25 days of holiday, plus public holidays, with additional days after two years of service.
  • Competitive family leave policies.
  • Access to our electric car scheme, allowing employees to hire a new electric vehicle through tax-efficient salary sacrifice.
  • Numerous discounts on our products and at various high street and online retailers.
  • Modern office spaces designed for collaboration and well-being.

Additional Information:

Legal & General is a prominent financial services organization recognized for its leadership and innovation. We are among the largest asset managers, homebuilders, pension providers, and insurers globally. Our unique business model drives value for our customers and society, empowering our employees to make a meaningful impact through their work. We foster an inclusive culture that encourages collaboration among individuals from diverse backgrounds and experiences. Our leadership is committed to your future and well-being, supporting your career development and success.

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