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Senior Client Solutions Manager

2 months ago

London, Greater London, United Kingdom Macquarie Group Limited Full time
About the Role

We are seeking a highly skilled and experienced Senior Client Solutions Manager to join our London Client Solutions team at Macquarie Group Limited.

Key Responsibilities
  • Manage a portfolio of clients as a Primary Client Solutions Representative, providing exceptional service and support to meet their needs.
  • Conduct regular performance reviews with clients, documenting meeting discussions and ensuring follow-up and completion of action points.
  • Partner with the EMEA sales team to pitch for new client business, providing operational expertise and solutions.
  • Develop and manage customer Key Performance Indicators (KPIs), investigating root cause issues and working to resolve them.
  • Improve and streamline client processes, implementing changes as needed.
Requirements
  • 5+ years' experience in futures clearing client services, with a proven track record of client service performance and process improvement.
  • A strong risk mindset, with a methodical and diligent approach to daily key risk tasks.
  • Ability to coordinate and prioritize multiple tasks.
What We Offer
  • Hybrid and flexible working arrangements.
  • One wellbeing leave day per year and minimum 25 days of annual leave.
  • Primary carers are eligible for minimum 20 weeks paid leave and minimum 6 weeks for secondary carers.
  • Paid volunteer leave and donation matching.
  • Range of benefits to support physical, psychological, and financial wellbeing.
  • Employee Assistance Program, a robust behavioral health network with counseling and coaching services.
Our Commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces diversity, equity, and inclusion. As an inclusive employer, Macquarie Group Limited does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including color and ethnic or national origins), religion or belief.