Client Services Operations Manager

3 weeks ago

London, Greater London, United Kingdom ISS Facility Services UK Full time
Position Overview

Role: Client Services Operations Manager

Location: United Kingdom

Working Hours: Full-time

Employment Type: Permanent

At ISS Facility Services UK, we are dedicated to delivering exceptional support to our clients, enabling them to concentrate on their core business activities.

Our mission is to provide top-notch facility management services that enhance the functionality and aesthetics of our clients' properties.

We specialize in a comprehensive range of services, including facilities management, cleaning, waste management, maintenance, catering, security, landscaping, and various customized solutions tailored for both public and private sectors.

Role Summary

As a Client Services Operations Manager, you will be instrumental in advancing ISS's vision of becoming a premier service organization.

In this capacity, you will collaborate closely with clients and ISS team members to ensure the effective delivery of services across our clients' corporate office networks.

Your responsibilities will include overseeing, strategizing, and coordinating service operations to achieve both financial and operational objectives. Your leadership will be crucial in fostering a motivating environment that inspires both your team and our clients.

This senior position demands a strong commitment to customer satisfaction and a dedication to empowering team members. If you are prepared to make a meaningful contribution and elevate service delivery standards, we welcome you to consider this opportunity.

Key Responsibilities

  • Oversee, strategize, and coordinate service operations to meet established financial and operational performance goals.
  • Promote and integrate excellence in customer service and delivery, fostering a culture of continuous improvement and innovation within both ISS and partner teams.
  • Identify, lead, and implement change initiatives within the account to ensure best practices are disseminated throughout the contract.
  • Achieve financial and operational KPIs, enhance customer satisfaction, and maintain strong health and safety performance through effective management and development of a high-performing team and subcontracted resources.

Qualifications and Competencies

  • Significant experience in a senior management role.
  • Proven track record in managing multiple sites and large-scale operations.
  • Strong negotiation and influencing capabilities.
  • Experience in ensuring compliance with health and safety regulations.
  • Demonstrated ability to manage operations or businesses with revenues exceeding £3 million.
  • Proficient problem solver with a commercial and solution-oriented mindset.
  • Financially savvy with a strong understanding of commercial principles.
  • Competent in IT applications with excellent report writing and presentation skills.
  • Experience in adhering to strict KPIs and SLAs.

About ISS Facility Services UK

ISS is a leading provider of workplace and facility management solutions, dedicated to connecting people and places to enhance operational efficiency. By partnering with clients daily, we gain insights into every facet of the user experience.

Through a unique blend of intelligent solutions, high standards, and a dedicated workforce, we assist our clients in achieving their objectives, whether in healthcare, innovation, or transportation. ISS is committed to conducting business ethically and responsibly, placing significant emphasis on corporate responsibility. Our core passion is our people.

We offer a dynamic and rewarding career within an organization that prioritizes its workforce. At ISS, every individual has the opportunity to grow, develop, and make a meaningful impact.

ISS is proud to be an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences.

Our commitment to inclusivity and diversity fosters a more innovative, productive, and fulfilling workplace.

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