Client Services Operations Manager

3 weeks ago


London, Greater London, United Kingdom Heathrow Full time

The Client Services Operations Manager plays a crucial role in overseeing the smooth execution of daily activities while ensuring compliance with security protocols for Airport Pass issuance. This position will direct an operational team to deliver outstanding service and adhere to aviation regulations.

In this role, you will be responsible for supervising Identity Management Officers, collaborating with ID Pass Scheme Stakeholders, and managing the distribution of passes along with back-office compliance and assurance tasks. The ideal candidate should possess a solid understanding of aviation operations and the guidelines established by the Department of Transport and Heathrow Company Policy.

This is a fixed-term/secondment opportunity.

  • Overseeing the operations team, systems, and processes daily to guarantee exceptional customer service and compliance standards are upheld.
  • Collaborating with colleagues to prioritize workloads within the operation to ensure optimal resource utilization.
  • Proactively identifying critical business needs and ensuring deadlines for delivery are achieved.
  • Engaging in process and system improvement projects.
  • Leading a team of 10-12 Identity Management Officers concerning attendance, performance, and disciplinary matters.
  • Communicating with stakeholders through company channels and providing training sessions.
  • Demonstrated experience in leadership within a customer service setting.
  • Proven capability to manage personnel and collaborate with both internal and external stakeholders.
  • Strong proficiency in written and spoken English.

Preferred Qualifications:

  • Intermediate level of computer proficiency.


  • London, Greater London, United Kingdom ISS Facility Services UK Full time

    Position OverviewRole: Client Services Operations ManagerLocation: United KingdomWorking Hours: Full-timeEmployment Type: PermanentAt ISS Facility Services UK, we are dedicated to delivering exceptional support to our clients, enabling them to concentrate on their core business activities.Our mission is to provide top-notch facility management services that...


  • London, Greater London, United Kingdom ISS Facility Services UK Full time

    Position OverviewRole: Client Services Operations ManagerLocation: United KingdomWorking Hours: Full-timeEmployment Type: PermanentAt ISS Facility Services UK, we are dedicated to delivering exceptional support to our clients, enabling them to concentrate on their core business activities.We specialize in providing top-notch facility management services,...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Key ResponsibilitiesEnsure adherence to operational and service standards from the entire team, fostering a culture of excellence and accountability.Promote a culture of ownership and responsibility among team members, encouraging them to take initiative and drive results.Take a hands-on approach in daily operations, providing guidance and support to team...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Key ResponsibilitiesEnsure adherence to operational and service standards from the entire team, fostering a culture of excellence and accountability.Promote a culture of ownership and responsibility among team members, encouraging them to take initiative and drive results.Take a hands-on approach in daily operations, providing guidance and support to team...


  • London, Greater London, United Kingdom Harmonic Operations™ | Certified B Corp Full time

    Operations Executive | Dynamic B2B Interior CompanyAbout the Company:Harmonic Operations™ is proud to partner with a rapidly growing B2B interior design firm known for its innovative approach and impressive market presence. This organization has experienced remarkable growth since its inception, achieving significant revenue milestones and establishing...


  • London, Greater London, United Kingdom Nuffield Health Brentwood Full time

    Job Summary:Nuffield Health Brentwood is seeking a highly skilled and experienced Senior Client Services Administrator to join our team. As a key member of our Client Services team, you will be responsible for providing exceptional customer service and supporting the Client Services Manager in driving high standards of customer service and operational...


  • London, Greater London, United Kingdom CodeVerse Full time

    Are you a finance expert eager to make a substantial impact at a prominent investment firm? Join CodeVerse as a Client Services Operations Manager. Lead a vibrant team, drive operational excellence, and influence the future of financial services. All candidates must possess Banking and Regulatory Domain Experience.Key Responsibilities:Business & Customer...


  • London, Greater London, United Kingdom HC Operations Limited Full time

    HC Operations Limited is a dynamic and growing professional services firm based in the heart of the city. With a strong presence in the financial services sector, we offer a competitive compensation and benefit package to our team members.The role of Assistant Client Engagement Manager in our Outsourced Accountancy Team is a fantastic opportunity for an...


  • London, Greater London, United Kingdom HC Operations Limited Full time

    HC Operations Limited is a dynamic and growing professional services firm based in the heart of the city. With a strong presence in the financial services sector, we offer a competitive compensation and benefit package to our team members.The role of Assistant Client Engagement Manager in our Outsourced Accountancy Team is a fantastic opportunity for an...


  • London, Greater London, United Kingdom Client Server Full time

    About the RoleWe are seeking an experienced Security Operations Center Manager to join our team at Client Server. As a key member of our cybersecurity team, you will be responsible for building and leading our Security Operations Center (SOC) environment, including detection and response capabilities.Key Responsibilities:Collaborate with the Chief...


  • London, Greater London, United Kingdom Client Server Full time

    About the RoleWe are seeking an experienced Security Operations Center Manager to join our team at Client Server. As a key member of our cybersecurity team, you will be responsible for building and leading our Security Operations Center (SOC) environment, including detection and response capabilities.Key Responsibilities:Collaborate with the Chief...


  • London, Greater London, United Kingdom Client Server Full time £130,000

    About the RoleWe are seeking an experienced Security Operations Center Manager to join our team at Client Server. As a key member of our cybersecurity team, you will be responsible for building and leading our Security Operations Center (SOC) environment, including detection and response capabilities.Key ResponsibilitiesCollaborate with the Chief Information...


  • London, Greater London, United Kingdom Client Server Full time £130,000

    About the RoleWe are seeking an experienced Security Operations Center Manager to join our team at Client Server. As a key member of our cybersecurity team, you will be responsible for building and leading our Security Operations Center (SOC) environment, including detection and response capabilities.Key ResponsibilitiesCollaborate with the Chief Information...


  • London, Greater London, United Kingdom Client Server Full time

    Job Summary:We are seeking an experienced Security Operations Center Manager to join our team at Client Server. As a key member of our security team, you will be responsible for building and leading our SOC environment, including detection and response capabilities.About the Role:Lead the development and implementation of our SOC strategy, including...


  • London, Greater London, United Kingdom Client Server Full time

    Job Summary:We are seeking an experienced Security Operations Center Manager to join our team at Client Server. As a key member of our security team, you will be responsible for building and leading our SOC environment, including detection and response capabilities.About the Role:Lead the development and implementation of our SOC strategy, including...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to exceeding client expectations and fostering positive relationships. Deputy Client Services Manager As a Deputy Client Services Manager, you will play a vital role in ensuring the smooth operation and success of our client service team. You will be...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to exceeding client expectations and fostering positive relationships. Deputy Client Services Manager As a Deputy Client Services Manager, you will play a vital role in ensuring the smooth operation and success of our client service team. You will be...

  • Operations Manager

    3 days ago


    London, Greater London, United Kingdom ISS Facility Services UK Full time

    Job SummaryThe Senior Operations Manager will be responsible for the overall management of operational delivery across various client sites in the South. This includes ensuring high levels of health and safety, managing catering and events services, and delivering small works projects in a timely and budget-friendly manner.Key ResponsibilitiesFirst point of...

  • Operations Manager

    4 days ago


    London, Greater London, United Kingdom ISS Facility Services UK Full time

    Job SummaryThe Senior Operations Manager will be responsible for the overall management of operational delivery across various client sites in the South. This includes ensuring high levels of health and safety, managing catering and events services, and delivering small works projects in a timely and budget-friendly manner.Key ResponsibilitiesFirst point of...


  • London, Greater London, United Kingdom Client Server Full time

    About the Role:We are seeking a highly experienced Senior Security Operations Manager to join our team at Client Server. As a key member of our security team, you will be responsible for leading the development and implementation of our Security Operations Center (SOC) environment.Key Responsibilities:Collaborate with the Chief Information Security Officer...