Senior Client Solutions Operations Manager

3 weeks ago

London, Greater London, United Kingdom Legal & General Full time

Job Overview

We are seeking a Senior Client Solutions Operations Manager to take charge of the Client Service Support Team and serve as the main escalation contact within Global Client Service Operations (GCSO) across various business sectors.

Key Responsibilities:

  • Conduct regular evaluations of the services delivered to Client Teams, identifying challenges and sharing insights with the GCSO management team.
  • Lead the redesign of the operational model as necessary.
  • Oversee and assess non-standard models, ensuring they are suitable and exploring strategic alternatives.
  • Engage with stakeholders to review the opportunity pipeline consistently.
  • Manage the assessment and design of intricate components of the onboarding process.
  • Collaborate closely with distribution to monitor best practice guidelines, ensuring tactical solutions are effectively tracked and strategic options are evaluated.
  • Serve as the escalation point for all Client Teams regarding operational service challenges and assist in evaluating the ongoing appropriateness of LGIM's service for pooled and segregated institutional clients.
  • Act as the project lead for operations and client service initiatives, working in tandem with Client Teams and other essential stakeholders.
  • Maintain strong professional relationships across key business areas and enhance your ability to engage with senior management to advocate for client service priorities.
  • Exhibit a robust understanding of LGIM products, operational platforms, and clients' strategic service needs.

Qualifications:

  • Comprehensive investment knowledge, including familiarity with various investment vehicle options.
  • Awareness of current investment market trends and economic factors.
  • Experience in the investment management sector, providing exceptional client service and sales support.
  • Proven ability to manage relationships with external clients, including senior-level contacts.
  • Experience in the pensions or insurance sectors is advantageous.
  • Strong negotiation, interpersonal, and stakeholder management skills.

At Legal & General, we value performance and behavior, offering a comprehensive benefits package that addresses your priorities. Our offerings include:

  • Participation in an annual performance-related bonus plan and share schemes.
  • Generous pension contributions.
  • Life assurance coverage.
  • Private medical insurance for permanent employees.
  • A minimum of 25 days of holiday, plus public holidays, with the option to buy and sell additional leave.
  • Competitive family leave policies.
  • Access to our electric car scheme, allowing employees to hire a new electric vehicle through a tax-efficient salary sacrifice.
  • Numerous discounts on our products and at various high street and online retailers.
  • Modernized workspaces designed for collaboration and well-being.

Additional Information:

Legal & General is a prominent financial services organization recognized for its leadership and innovation. As one of the world's largest asset managers, homebuilders, pension providers, and insurers, we create a unique business model that delivers value to our customers and society. Our inclusive culture encourages collaboration among individuals from diverse backgrounds and experiences, guided by leaders who prioritize integrity and well-being. We are committed to supporting career development and fostering an open, mindful, and inclusive environment.

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