Senior Customer Success Executive

6 days ago

London, Greater London, United Kingdom Law Business Research Full time
About the Role

We are seeking a highly skilled Customer Success Senior Manager to join our Practice Intelligence Go-to-Market division at Law Business Research.

Key Responsibilities
  • Manage customer relationships and deliver transformation projects to our entire client group.
  • Work with the technical project team to ensure feedback constantly improves our Access Management offering to customers and supports a scalable approach to project delivery.
  • Be a trusted product expert, engaging with customers on the topic of access management in a straightforward and memorable way.
  • Manage the delivery of client usage reporting and review metrics to understand the health of accounts.
  • Record and report ongoing project updates.
  • Work with the Customer Support team to ensure that the subscription is fulfilled as booked.
  • Proactively contribute ideas for new features, improvements, and strategies to enhance the customer experience and streamline internal processes.
Requirements
  • Experience managing projects to deadline and communicating project progress and risk.
  • An understanding of how to manage and motivate stakeholders in a project.
  • A solid teammate, able to work without supervision or collaborate as appropriate.
What We Offer
  • A wide range of benefits to support our employees, including an Employee Assistance Programme, pension scheme, and private healthcare.
  • Access to Employee Affinity Networks and mortgage advice.
  • A commitment to making our organisation an inclusive, respectful, and engaging place to work.

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