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Customer Success Executive
2 months ago
We are seeking a highly skilled Customer Success Executive to join our team at HiBob. As a key member of our Customer Success Management group, you will be responsible for driving customer retention and satisfaction through strategic relationship building and customer value optimization.
The ideal candidate will have a proven track record of success in customer-facing roles, with a strong understanding of SaaS business models and customer lifecycle management. You will be a strategic thinker with excellent communication and interpersonal skills, able to build relationships at all levels of an organization.
Key Responsibilities:
- Optimize and scale the Customer Success Management team to drive customer retention and satisfaction
- Develop and execute strategic plans to build strong relationships with key customers and drive customer value
- Collaborate with Account Management leadership to partner on retention and expansion initiatives
- Work closely with the global CS service and ops leaders to achieve company business objectives
- Manage and own CS KPIs (satisfaction, product adoption, retention & expansion)
- Strategize the CS geo expansion to meet our clients where they are
- Manage CS merger process as part of M&As
About HiBob's Customer Success Team
Our Customer Success Team is a dynamic and passionate group of professionals who work together to become HR subject matter experts, keep up with an ever-evolving product in a market that is at disruption. We work together to win together, celebrate every go live, and strive to keep our customers happy and fans of Bob, as well as empowered by it.
We are looking for a team player who is data-driven and strategic, with a strong understanding of SaaS business models and customer lifecycle management. If you are a customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply.
What We Offer
As a Customer Success Executive at HiBob, you will have the opportunity to work in a fast-paced, high-growth SaaS environment with a talented team of professionals. We offer a competitive salary and stock options, as well as a range of benefits and perks, including:
- Company share options plan - every employee can eventually become a shareholder
- Cash allowance for health insurance
- Annual vision allowance
- Annual Headspace subscription and wellness benefits
- Travel support (cycle scheme and season ticket loans)
- Hybrid working from day 1
- Work from home allowance - to get your home office set up
- Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
- Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
- 2 Social Impact days per year for volunteering
- Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
- Pension scheme auto-enrolment from day 1
- Fun company and team social events (locally and virtually with our global teams)
- We love birthdays - take the day off and receive a special gift
