Customer Collections Specialist

4 weeks ago

Cardiff, Cardiff, United Kingdom Starling Bank Full time

Welcome to Starling Bank.

We are redefining banking by leveraging technology to empower individuals in managing their finances more effectively. As a fully licensed UK bank, we embody the agility and innovation of a tech company, striving to create a banking experience that is fair, straightforward, and accessible to all.

Our Hiring Process:

We believe that interviews should be a mutual exploration. We encourage you to engage with us, ask questions, and express your curiosity. After reviewing your application, you can anticipate the following steps:

Stage 1: You will receive a set of questions to complete and return.

Stage 2: An introductory conversation with a Talent Acquisition Specialist.

Stage 3: A virtual interview lasting one hour, including a scenario discussion with two Collections Team Leads.

Role Overview:

If you possess a diverse background in customer service, collections, or financial services, and thrive in challenging environments, the position of Collections Team Member could be an excellent fit for you.

Daily Responsibilities:

Your role will involve significant communication, both inbound and outbound, as well as addressing complaints and assisting customers in need. With strong communication and listening skills, you will be able to convey information clearly and empathetically, tailoring your approach to each individual.

Initial training will take place in the office for a minimum of six weeks, after which you will transition to a hybrid working model that requires occasional travel to our Cardiff office. The team collaborates in the office at least two days each week.

Working Hours: This position requires full-time rotational shifts between 8 AM and 8 PM, Monday to Friday, with Saturday shifts from 9 AM to 5:30 PM (one in four) and occasional bank holidays.

Compensation: The starting salary for this role is £25,500, with potential increases based on experience.

Key Responsibilities:

  • Engage with customers and businesses through various communication channels.
  • Ask relevant questions to identify customers requiring support, particularly those facing financial challenges.
  • Recognize and assist customers experiencing financial or personal vulnerabilities.
  • Take ownership of complex issues and complaints, ensuring professionalism and efficiency while prioritizing customer outcomes.
  • Exhibit a proactive and problem-solving mindset to assist both customers and the organization.
  • Complete daily Income and Expenditure forms with meticulous attention to detail.
  • Review customer cases to understand their overall situation and develop appropriate action plans.
  • Collaborate with customers and other departments to gather necessary information and documentation.
  • Produce high-quality written reports and recommendations for management.

Qualifications:

  • Experience in collections, financial services, or lending is preferred but not mandatory.
  • Experience in a customer-focused environment.
  • Empathetic communication skills with all customers, regardless of their circumstances.
  • Able to devise positive outcomes and solutions for customers in arrears.
  • Familiarity with vulnerability models such as TEXAS, BRUCE, or CARERS is advantageous but not required.
  • Confident in managing customer complaints and complex situations.
  • Resilient during challenging conversations.
  • Adaptable and capable of thriving in a fast-paced fintech environment.
  • A strong team player with a positive outlook.
  • Excellent verbal and written communication skills, along with effective listening and questioning abilities.
  • Able to work collaboratively with other departments.

Benefits:

  • 25 days of annual leave, with the flexibility to take public holidays as you see fit.
  • An additional day off for your birthday.
  • Increased annual leave with tenure, with options to buy or sell up to five extra days.
  • 16 hours of paid volunteer time each year.
  • Salary sacrifice and enhanced pension scheme.
  • Life insurance at four times your salary and group income protection.
  • Private Medical Insurance, including mental health support and cancer care, with partner benefits.
  • Generous family-friendly policies.
  • Incentives for referring friends.
  • Perkbox membership for retail discounts and wellness resources.
  • Access to initiatives like Cycle to Work and Electric Vehicle leasing.

About Us:

We encourage you to apply even if you don’t meet every requirement. While we may not accommodate every flexible working request, we are open to discussions. Our mission is to transform banking, and that begins with our exceptional team. We are proud to bring together individuals from diverse backgrounds who enjoy collaborating to solve problems.

Starling Bank is an equal opportunity employer, committed to fostering diversity and inclusion in the workplace. We consider applicants without regard to race, religion, national origin, age, sex, gender identity, sexual orientation, marital status, disability, or any other characteristic protected by law.

  • Customer Collections Specialist

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    Welcome to Starling Bank, where we are redefining banking through innovative technology that empowers individuals to manage their finances effectively. As a fully licensed UK bank, we embody the dynamic culture of a tech company, aiming to simplify financial management for everyone.Our Hiring Process:We believe that interviews should be a mutual exploration....

  • Recoveries and Collections Specialist

    5 days ago

    Cardiff, Cardiff, United Kingdom ZIGUP Full time

    About the RoleWe are seeking a highly skilled Recoveries and Collections Specialist to join our dynamic Finance team at ZIGUP. As a key member of our team, you will play a crucial role in managing and collecting outstanding debts, ensuring compliance with legal and regulatory standards, and maintaining excellent client relationships.Key...

  • Recoveries and Collections Specialist

    5 days ago

    Cardiff, Cardiff, United Kingdom ZIGUP Full time

    About the RoleWe are seeking a highly skilled Recoveries and Collections Specialist to join our dynamic Finance team at ZIGUP. As a key member of our team, you will play a crucial role in managing and collecting outstanding debts, ensuring compliance with legal and regulatory standards, and maintaining excellent client relationships.Key...

  • Collections Specialist

    2 days ago

    Cardiff, Cardiff, United Kingdom MARKJAMES SEARCH LTD Full time

    Job Title: Collections AdvisorCompany: MarkJames Search LtdJob Type: Full-timeContract Length: 7 monthsPay Rate: £14.02 per hour (PAYE)Job Summary:We are seeking a highly skilled Collections Advisor to join our team at MarkJames Search Ltd. As a Collections Advisor, you will be responsible for managing the transition of tenancies for commercial properties,...

  • Collections Specialist

    2 days ago

    Cardiff, Cardiff, United Kingdom MARKJAMES SEARCH LTD Full time

    Job Title: Collections AdvisorCompany: MarkJames Search LtdJob Type: Full-timeContract Length: 7 monthsPay Rate: £14.02 per hour (PAYE)Job Summary:We are seeking a highly skilled Collections Advisor to join our team at MarkJames Search Ltd. As a Collections Advisor, you will be responsible for managing the transition of tenancies for commercial properties,...

  • Collections Executive

    19 hours ago

    Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full time

    About the RoleWe are seeking a skilled and empathetic Collections Executive to join our team at Admiral Insurance Plc. As a Collections Executive, you will play a crucial role in maintaining our reputation as a caring and responsible lender.Key ResponsibilitiesMaintain relationships with customers in early arrears to help bring their accounts back into good...

  • Collections Executive

    17 hours ago

    Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full time

    About the RoleWe are seeking a skilled and empathetic Collections Executive to join our team at Admiral Insurance Plc. As a Collections Executive, you will play a crucial role in maintaining our reputation as a caring and responsible lender.Key ResponsibilitiesMaintain relationships with customers in early arrears to help bring their accounts back into good...

  • Senior Manager of Customer Collections

    7 days ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    About the RoleThis is a senior leadership position responsible for defining and delivering the best customer experience through strong leadership, effective strategy, and efficient processes relating to all collections and recoveries activities.Key ResponsibilitiesStrategic Leadership: Shape strategic priorities for Collections and Recoveries and present...

  • Senior Manager of Customer Collections

    5 days ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    About the RoleThis is a senior leadership position responsible for defining and delivering the best customer experience through strong leadership, effective strategy, and efficient processes relating to all collections and recoveries activities.Key ResponsibilitiesStrategic Leadership: Shape strategic priorities for Collections and Recoveries and present...

  • Waste Collection Specialist

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Veolia Full time £36,834

    Compensation and Benefits Annual Salary: £89,000 plus Veolia benefits Daily Meal Allowance: £82 Single Person Allowance: Earn an additional £36 Sign-On Bonus: £1,500 upon joining Working Hours: 30 hours per week, Monday to Friday, with occasional Saturdays based on operational requirements. About Veolia At Veolia, we believe in the importance of...

  • Customer Collections Service Representative

    3 weeks ago

    Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full time

    At BUUK Infrastructure, we strive to be the premier utility partner driving the UK towards achieving net zero for our clientele. With over three decades of transformative change and innovation, our group of companies is at the forefront of this mission.We foster a nurturing environment dedicated to empowering our employees, ensuring they take pride in their...

  • Customer Credit Recovery Specialist

    2 days ago

    Cardiff, Cardiff, United Kingdom The Recruitment Co. Full time

    Job Title: Customer Credit Recovery SpecialistLocation: HybridSalary: £24,000 a year + bonusesJob Summary:We are seeking a highly skilled Customer Credit Recovery Specialist to join our team at The Recruitment Co. As a key member of our team, you will be responsible for recovering monies owed to clients in respect of credit-insured transactions, bonds, and...

  • Customer Credit Recovery Specialist

    2 days ago

    Cardiff, Cardiff, United Kingdom The Recruitment Co. Full time

    Job Title: Customer Credit Recovery SpecialistLocation: HybridSalary: £24,000 a year + bonusesJob Summary:We are seeking a highly skilled Customer Credit Recovery Specialist to join our team at The Recruitment Co. As a key member of our team, you will be responsible for recovering monies owed to clients in respect of credit-insured transactions, bonds, and...

  • Customer Credit Recovery Specialist

    4 days ago

    Cardiff, Cardiff, United Kingdom The Recruitment Co Full time

    Job Title: Customer Credit Recovery SpecialistLocation: HybridSalary: £24,000 a year + bonusesHours: Full time 12 month fixed term contract but there is a high chance of extending. Monday - Friday 9-5 working 3 days in the office and 2 from homeWe are currently recruiting a Credit Recovery Specialist to work for a client of ours. This is a hybrid role where...

  • Customer Credit Recovery Specialist

    4 days ago

    Cardiff, Cardiff, United Kingdom The Recruitment Co Full time

    Job Title: Customer Credit Recovery SpecialistLocation: HybridSalary: £24,000 a year + bonusesHours: Full time 12 month fixed term contract but there is a high chance of extending. Monday - Friday 9-5 working 3 days in the office and 2 from homeWe are currently recruiting a Credit Recovery Specialist to work for a client of ours. This is a hybrid role where...

  • Income Officer

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a highly skilled Income Officer to join our team at Hays Specialist Recruitment Limited. As an Income Officer, you will be responsible for collecting low-level rent arrears and making contact with tenants to arrange payment or repayment plans.Key ResponsibilitiesCollect and manage rent arrears from tenantsCommunicate with tenants...

  • Income Officer

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a highly skilled Income Officer to join our team at Hays Specialist Recruitment Limited. As an Income Officer, you will be responsible for collecting low-level rent arrears and making contact with tenants to arrange payment or repayment plans.Key ResponsibilitiesCollect and manage rent arrears from tenantsCommunicate with tenants...

  • Collections Account Manager

    1 month ago

    Cardiff, Cardiff, United Kingdom Rico Property Finance Ltd (TA D&R Recruitment) Full time

    Recovery and Collections Specialist Salary: Up to 45, % Bonus Location: Manchester Hybrid 2 days in office, 3 days at home We are looking for a Recovery Manager to manage a small portfolio of commercial borrowers facing challenges such as loan servicing issues, security risks, or exit risks. In this role, you will support the Head of Collections and...

  • Collections Executive in Cardiff

    1 month ago

    Cardiff, Cardiff, United Kingdom V12 Retail Finance Full time

    At V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential. What's on Offer We are looking for individuals who wish to grow their...

  • Director of Collections and Recoveries

    5 days ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    About the RoleThis senior leadership position is responsible for defining and delivering the best customer experience through strong leadership, effective strategy, and efficient processes relating to all collections and recoveries activities.Key ResponsibilitiesStrategic Leadership: Shape strategic priorities for Collections and Recoveries and present these...