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Customer Credit Recovery Specialist
2 months ago
Location: Hybrid
Salary: £24,000 a year + bonuses
Job Summary:
We are seeking a highly skilled Customer Credit Recovery Specialist to join our team at The Recruitment Co. As a key member of our team, you will be responsible for recovering monies owed to clients in respect of credit-insured transactions, bonds, and uninsured debts placed for collections.
Main Responsibilities:
- Recoveries (insured clients) & Collections (uninsured clients)
- Responsible for the recovery of monies owed to clients in respect of credit-insured transactions, bonds, and uninsured debts placed for collections.
- Activities include direct debt chasing as well as liaison with 3rd party debt collectors, legal representatives, and/or administrators/receivers.
- Responsible for contacting debtors by telephone in order to successfully collect on the debt that they owe.
- Responsible for the improvement of collection processes and results; reduce time to collection; decrease operating expense and/or Schedules reminder calls or escalates process; including a final notification that outlines next step if payment is not received.
- Make follow-up communications a priority to ensure that customers keep their commitments.
- Responsible for managing a portfolio of debts, implementing the agreed processes and systems to achieve desired goals and results.
- Owning and maintaining the day-to-day relationship with client, debtors, and 3rd parties including negotiation over recommended action.
- Assess the cost effectiveness of taking legal action and prepare suitable cases for transfer to the in-house legal team or external parties.
- Will respond to customer queries on both standard and non-standard issues, ensuring a full investigation is completed to answer the customer query in full.
- You may become involved in group projects, providing input and local technical knowledge to support the project group.
Requirements:
- Good communication skills both verbal and written. In addition, will demonstrate the ability to present information clearly and will identify technical information communicate this in a style appropriate to the audience.
- Sound judgement and ability to assess cost effectiveness of actions.
- Ability to assess the situation and identify key factors.
- Proven negotiation skills, business orientation.
- Strong customer focus.
- Ability to build strong and productive relationships with both internal and external customers.
- Drive, ability to work well under pressure.
- Previous Customer service/Admin experience.
Benefits:
- Hybrid working
- 24 holidays a year + bank holidays
- Bonuses
- £24,000 salary
About The Recruitment Co.:
We are a leading recruitment agency specializing in placing top talent in various industries. Our team is dedicated to providing exceptional service to our clients and candidates alike.
