Credit Control Specialist
2 weeks ago
We are seeking a highly skilled and detail-oriented Credit Control Specialist to join our finance team at Cardiff and Vale Credit Union. The successful candidate will be responsible for managing the credit control process, ensuring timely collection of outstanding debts, and maintaining positive relationships with members.
Key Responsibilities- Implement and oversee the effective day-to-day running of credit control, including monitoring and service improvement.
- Contribute to a management team responsible for the proactive implementation of the organisation's aspirations for business growth and development.
- Develop and maintain performance management systems and reports, fit to deliver success on individual and team targets and standards for credit control.
- Carry out home visits as needed to members in arrears, or at risk of falling into arrears.
- Negotiate repayment plans and provide information and signposting for benefit and income maximisation advice and support.
- Prepare court cases, manage formal debt remedy proposals, and liaise with other agencies such as DWP for direct payments.
- Undertake related administrative tasks, including identifying late or missed payments, making member contact, preparing paperwork, and tracing members with no forwarding address.
- Relevant experience and knowledge within an income recovery and/or benefit advice role.
- Understanding of welfare benefits and the range of informal and legal tools available to recover debt and protect members' interests.
- Ability to work independently on own initiative and problem solve, with excellent written and communication skills.
- Strong negotiation skills and a good level of education, including strong numeracy and literacy skills.
- Ability to work evenings and weekends where needed, with a clean driving license and access to a car for visits where required.
- Communication: able to negotiate repayment agreements with members in a way that positively reflects the credit union.
- Ethical behavior: deals sensitively and appropriately with colleagues, members, and applicants, ensuring that members in arrears are treated fairly and consistently.
- Change Orientation: able to support and implement cultural and operational change, demonstrating a positive attitude and continually proposing and supporting change initiatives to improve services and support to our members.
- Business Awareness: able to contribute effectively to the strategic objectives of the Business Plan, supporting colleagues and the wider team and adapting to the needs of the business in a small team.
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