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Collections Executive

2 months ago

Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full time
About the Role

We are seeking a skilled and empathetic Collections Executive to join our team at Admiral Insurance Plc. As a Collections Executive, you will play a crucial role in maintaining our reputation as a caring and responsible lender.

Key Responsibilities
  • Maintain relationships with customers in early arrears to help bring their accounts back into good health.
  • Agree repayments that are affordable and sustainable, taking into account the customer's individual situation.
  • Provide fair outcomes and positive experiences for customers at all times.
  • Work closely with other teams in the business to develop a detailed understanding of consumer lending.
  • Participate in regular coaching, training, and feedback to ensure continuous improvement.
Requirements
  • Experience within a similar role within debt collection, arrears customer service, or credit control.
  • Natural curiosity and inquisitiveness to understand customer circumstances and provide effective support.
  • Customer-focused approach and pride in achieving good outcomes for people who need financial support.
  • Ability to deal with customers, recognize customer complaints, and provide problem resolutions in a fair and responsible manner.
  • Capacity to identify vulnerable customers and manage relationships with empathy.
What We Offer
  • A fantastic, people-focused culture.
  • Hybrid working arrangement, with days per week from home and days in the office.
  • Laptop and headset provided for remote work.
  • Competitive salary and benefits package.
  • Admiral Share scheme.
Our Commitment to You

At Admiral Insurance Plc, we are committed to being a diverse and inclusive workplace. We are proud to be an equal opportunities employer and do not discriminate on the basis of race, sex, national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.