Customer Credit Recovery Specialist

5 days ago

Cardiff, Cardiff, United Kingdom The Recruitment Co Full time

Job Title: Customer Credit Recovery Specialist

Location: Hybrid

Salary: £24,000 a year + bonuses

Hours: Full time 12 month fixed term contract but there is a high chance of extending. Monday - Friday 9-5 working 3 days in the office and 2 from home

We are currently recruiting a Credit Recovery Specialist to work for a client of ours. This is a hybrid role where you work 3 days in the office and 2 days from home.

You don't need any previous experience but you do need some previous customer service/admin experience.

Main Job Roles:

  • Recoveries (insured clients) & Collections (uninsured clients) Responsible for the recovery of monies owed to clients in respect of credit-insured transactions, bonds and of uninsured debts placed for collections.
  • Activities include direct debt chasing as well as liaison with 3rd party debt collectors, legal representatives and/or administrators/receivers.
  • Responsible for contacting debtors by telephone in order to successfully collect on the debt that they owe
  • Responsible for the improvement of collection processes and results; reduce time to collection; decrease operating expense and/or Schedules reminder calls or escalates process; including a final notification that outlines next step if payment is not received.
  • Make follow-up communications a priority to ensure that customers keep their commitments.
  • Responsible for managing a portfolio of debts, implementing the agreed processes and systems to achieve desired goals and results.
  • Owning and maintaining the day-to-day relationship with client, debtors and 3rd parties including negotiation over recommended action.
  • Assess the cost effectiveness of taking legal action and prepare suitable cases for transfer to the in house legal team or external parties.
  • Will respond to customer queries on both standard and non-standard issues, ensuring a full investigation is completed to answer the customer query in full.
  • You may become involved in group projects, providing input and local technical knowledge to support the project group.

Required Experience:

  • Good communication skills both verbal and written. In addition will demonstrate the ability to present information clearly and Will identify technical information communicate this in a style appropriate to the audience.
  • Sound judgement and ability to assess cost effectiveness of actions.
  • Ability to assess the situation and identify key factors.
  • Proven negotiation skills, business orientation.
  • Strong customer focus.
  • Ability to build strong and productive relationships with both internal and external customers.
  • Drive, ability to work well under pressure.
  • Previous Customer service/Admin experience

Benefits:

  • Hybrid working
  • 24 holidays a year + bank holidays
  • Bonuses
  • £24,000 salary

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