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Debt Recovery Assistant

2 months ago

Cardiff, Cardiff, United Kingdom Alexander Mae (Bristol) Ltd Full time
About the Role

We are seeking a highly organized and detail-oriented Debt Recovery Support Assistant to join our team at Alexander Mae (Bristol) Ltd. As a key member of our Debt Recovery Team, you will play a crucial role in managing our aged debt and supporting our clients with their debt collection matters.

Key Responsibilities
  • Proactively manage our internal credit control system using our case management software (Visual Files)
  • Manage outstanding invoices and ensure timely payment
  • Prepare and issue formal letters, including letters before action and letters of claim, to clients
  • Follow up with clients via telephone to discuss overdue invoices
  • Liaise with solicitors and partners to progress debt collection matters
  • Analyze our credit control processes and identify opportunities for improvement
  • Meet with our Practice Director and Senior Legal Cashier to discuss aged debt and progress
  • Put clients on stop and manage client and matter files
  • Assist with the preparation of letters of claim and court proceedings via Money Claim Online
  • Assist with the preparation of standardized documents and liaise with the courts
  • Scan and electronically file all incoming and outgoing post
  • Assist with the system production of High Court Writ of Control Applications
  • Carry out pre-litigation debt recovery work, including letters of claim and follow-up telephone conversations
  • Telephone clients to discuss matters, chase payments, and set up repayment agreements
  • Prepare hearing bundles and order stationery for the office
  • Ensure accurate timekeeping, record-keeping, and file maintenance
  • Maintain the confidentiality and security of all firm and client documentation and information
  • Deal promptly with client enquiries and correspondence with the support of other team members and the Head of Debt Recovery
  • Maintain client and matter records in line with our procedures
  • Observe office manuals and instruction books published by our partners
  • Assist with administrative tasks for the team
  • Perform other ad hoc duties as required
Requirements
  • Previous credit control experience is essential
  • Previous experience in a support role in a legal environment is ideal but not essential
  • Proficiency in a case management software system
  • Competent IT skills, including Microsoft applications
  • Enthusiastic and friendly team player
  • Excellent attention to detail
  • Ability to manage conflicting priorities and deadlines in a flexible and proactive way
  • Excellent communication skills
What We Offer
  • Pension scheme
  • Private healthcare
  • Critical illness cover
  • Life assurance
  • 25 days' holiday
Working Arrangements

We offer a hybrid working arrangement, with three days in the office (Mondays are essential) and two days working from home.