Debt Recovery Assistant
4 days ago
We are seeking a highly organized and detail-oriented Debt Recovery Support Assistant to join our team at Alexander Mae (Bristol) Ltd. As a key member of our Debt Recovery Team, you will play a crucial role in managing our aged debt and supporting our clients with their debt collection matters.
Key Responsibilities- Proactively manage our internal credit control system using our case management software (Visual Files)
- Manage outstanding invoices and ensure timely payment
- Prepare and issue formal letters, including letters before action and letters of claim, to clients
- Follow up with clients via telephone to discuss overdue invoices
- Liaise with solicitors and partners to progress debt collection matters
- Analyze our credit control processes and identify opportunities for improvement
- Meet with our Practice Director and Senior Legal Cashier to discuss aged debt and progress
- Put clients on stop and manage client and matter files
- Assist with the preparation of letters of claim and court proceedings via Money Claim Online
- Assist with the preparation of standardized documents and liaise with the courts
- Scan and electronically file all incoming and outgoing post
- Assist with the system production of High Court Writ of Control Applications
- Carry out pre-litigation debt recovery work, including letters of claim and follow-up telephone conversations
- Telephone clients to discuss matters, chase payments, and set up repayment agreements
- Prepare hearing bundles and order stationery for the office
- Ensure accurate timekeeping, record-keeping, and file maintenance
- Maintain the confidentiality and security of all firm and client documentation and information
- Deal promptly with client enquiries and correspondence with the support of other team members and the Head of Debt Recovery
- Maintain client and matter records in line with our procedures
- Observe office manuals and instruction books published by our partners
- Assist with administrative tasks for the team
- Perform other ad hoc duties as required
- Previous credit control experience is essential
- Previous experience in a support role in a legal environment is ideal but not essential
- Proficiency in a case management software system
- Competent IT skills, including Microsoft applications
- Enthusiastic and friendly team player
- Excellent attention to detail
- Ability to manage conflicting priorities and deadlines in a flexible and proactive way
- Excellent communication skills
- Pension scheme
- Private healthcare
- Critical illness cover
- Life assurance
- 25 days' holiday
We offer a hybrid working arrangement, with three days in the office (Mondays are essential) and two days working from home.
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