Current jobs related to Head of Debt Management and Recovery - Cardiff, Cardiff - Starling Bank
-
Debt Recovery Manager
1 month ago
Cardiff, Cardiff, United Kingdom Lipson Lloyd-Jones Full timeAbout Lipson Lloyd-JonesA thriving collegial law firm seeks a Head of Recoveries to manage a team and work closely with SMEs and banking & finance clients.The RoleAs a debt recovery specialist, you will have experience of operating Case Management Systems and dealing with volume based debt recovery work.The role will include managing and handling a variety...
-
Debt Recovery Manager
1 month ago
Cardiff, Cardiff, United Kingdom Lipson Lloyd-Jones Full timeAbout Lipson Lloyd-JonesA thriving collegial law firm seeks a Head of Recoveries to manage a team and work closely with SMEs and banking & finance clients.The RoleAs a debt recovery specialist, you will have experience of operating Case Management Systems and dealing with volume based debt recovery work.The role will include managing and handling a variety...
-
Debt Recovery Manager
1 month ago
Cardiff, Cardiff, United Kingdom Lipson Lloyd-Jones Full timeAbout Lipson Lloyd-JonesA thriving collegial law firm seeks a Head of Recoveries to manage a team and work closely with SMEs and banking & finance clients.The RoleAs a debt recovery specialist, you will have experience of operating Case Management Systems and dealing with volume based debt recovery work.The role will include managing and handling a variety...
-
Debt Recovery Manager
1 month ago
Cardiff, Cardiff, United Kingdom Lipson Lloyd-Jones Full timeAbout Lipson Lloyd-JonesA thriving collegial law firm seeks a Head of Recoveries to manage a team and work closely with SMEs and banking & finance clients.The RoleAs a debt recovery specialist, you will have experience of operating Case Management Systems and dealing with volume based debt recovery work.The role will include managing and handling a variety...
-
Debt Recovery Manager
1 month ago
Cardiff, Cardiff, United Kingdom Lipson Lloyd-Jones Full timeAbout Lipson Lloyd-JonesA thriving collegial law firm seeks a Head of Recoveries to manage a team and work closely with SMEs and banking & finance clients.The RoleThis role will involve managing and handling a variety of issues from initial enquiry to conclusion, including drafting of Statutory Demands, Bankruptcy Petitions, Winding-Up Petitions, and issuing...
-
Debt Recovery Manager
1 month ago
Cardiff, Cardiff, United Kingdom Lipson Lloyd-Jones Full timeAbout Lipson Lloyd-JonesA thriving collegial law firm seeks a Head of Recoveries to manage a team and work closely with SMEs and banking & finance clients.The RoleThis role will involve managing and handling a variety of issues from initial enquiry to conclusion, including drafting of Statutory Demands, Bankruptcy Petitions, Winding-Up Petitions, and issuing...
-
Debt Recovery Manager
2 months ago
Cardiff, Cardiff, United Kingdom Lipson Lloyd-Jones Full timeAbout Lipson Lloyd-JonesLipson Lloyd-Jones is a thriving and collegial law firm that specializes in debt recovery and litigation services.The RoleWe are seeking an experienced Debt Recovery Manager to join our team, with a proven track record of managing a team and reporting directly to the Managing Director.You will be working closely with Subject Matter...
-
Debt Recovery Manager
4 weeks ago
Cardiff, Cardiff, United Kingdom Lipson Lloyd-Jones Full timeAbout Lipson Lloyd-JonesLipson Lloyd-Jones is a thriving and collegial law firm that specializes in debt recovery and litigation services.The RoleWe are seeking an experienced Debt Recovery Manager to join our team, with a proven track record of managing a team and reporting directly to the Managing Director.You will be working closely with Subject Matter...
-
Debt Recovery Specialist
1 week ago
Cardiff, Cardiff, United Kingdom Brook Street NMR Full timeJob Title: Debt Recovery SpecialistJob Summary:An exciting opportunity has arisen to join our team as a Debt Recovery Specialist. In this role, you will be responsible for reconciling debt reports, managing money recoveries for suppliers, and building strong relationships with suppliers.Key Responsibilities:Reconcile debt reports and manage money recoveries...
-
Debt Recovery Specialist
2 weeks ago
Cardiff, Cardiff, United Kingdom Brook Street NMR Full timeAn exciting opportunity to cover a maternity position working for a key employer in the centre of Cardiff, this is a hybrid position 2 days home/3 office working with a vibrant professional team in a fabulous environment.As a Debt Recovery Specialist, you will be responsible for reconciling debt reports and managing money recoveries for suppliers. You will...
-
Debt Recovery Specialist
1 week ago
Cardiff, Cardiff, United Kingdom Brook Street NMR Full timeJob Summary: We are seeking a highly organized and detail-oriented individual to join our team as a Debt Recovery Specialist. This role will involve reconciling debt reports, managing money recoveries, and building strong relationships with suppliers.Key Responsibilities:Reconcile debt reports and manage money recoveries for suppliers.Arrange and lead weekly...
-
Head of Billing and Debt Management
4 weeks ago
Cardiff, Cardiff, United Kingdom Amber Full timeJob Title: Head of Billing and DebtAmber is a pioneering company in the utility industry, dedicated to revolutionizing the way businesses interact with their consultants. We're seeking an exceptional leader to join our team as the Head of Billing and Debt, responsible for defining and implementing billing and debt strategies for our clients.Key...
-
Head of Billing and Debt Management
4 weeks ago
Cardiff, Cardiff, United Kingdom Amber Full timeJob Title: Head of Billing and DebtAmber is a pioneering company in the utility industry, dedicated to revolutionizing the way businesses interact with their consultants. We're seeking an exceptional leader to join our team as the Head of Billing and Debt, responsible for defining and implementing billing and debt strategies for our clients.Key...
-
Debt Recovery Specialist
3 weeks ago
Cardiff, Cardiff, United Kingdom Glow Green Ltd Full timeDebt Recovery Manager Opportunity at Glow Green LtdGlow Green Ltd, a leading green energy company, is seeking an experienced Debt Recovery Manager to join their team. As a Debt Recovery Manager, you will be responsible for leading by example and setting standards by working your own portfolio of overdue accounts.Key ResponsibilitiesManage customers through...
-
Debt Recovery Specialist
3 weeks ago
Cardiff, Cardiff, United Kingdom Glow Green Ltd Full timeDebt Recovery Manager RoleGlow Green Ltd, a leading green energy company, is seeking an experienced Debt Recovery Manager to join their team. As a Debt Recovery Manager, you will be responsible for leading by example and setting standards by working your own portfolio of overdue accounts.Key ResponsibilitiesMotivate and engage the team through daily huddles...
-
Debt Recovery Specialist
3 weeks ago
Cardiff, Cardiff, United Kingdom Glow Green Ltd Full timeDebt Recovery Manager RoleGlow Green Ltd, a leading green energy company, is seeking an experienced Debt Recovery Manager to join their team. As a Debt Recovery Manager, you will be responsible for leading by example and setting standards by working your own portfolio of overdue accounts.Key ResponsibilitiesMotivate and engage the team through daily huddles...
-
Debt Recovery Specialist
3 weeks ago
Cardiff, Cardiff, United Kingdom Glow Green Ltd Full timeDebt Recovery Manager Opportunity at Glow Green LtdGlow Green Ltd, a leading green energy company, is seeking an experienced Debt Recovery Manager to join their team. As a Debt Recovery Manager, you will be responsible for leading by example and setting standards by working your own portfolio of overdue accounts.Key ResponsibilitiesManage customers through...
-
Debt Recovery Specialist
2 weeks ago
Cardiff, Cardiff, United Kingdom Brook Street NMR Full timeDebt Recovery SpecialistAn exciting opportunity to cover a maternity position working for a key employer in the centre of Cardiff, this is a hybrid position 2 days home/3 office working with a vibrant professional team in a fabulous environment.Key Responsibilities:Reconcile debt reports and manage money recoveries for suppliers.Arrange and lead weekly calls...
-
Utilities Debt Recovery Specialist
2 weeks ago
Cardiff, Cardiff, United Kingdom Savills Full timeJob Title: Utilities Debt Recovery SpecialistThe Cardiff Energy Team at Savills provides a Procurement and Bureau service to clients. As a Utilities Debt Recovery Specialist, you will be part of our Utilities Debt Coordinator team, working within the Operations team.Key Responsibilities:Reconcile debt reports and recover money for suppliers.Lead weekly calls...
-
Utilities Debt Recovery Specialist
1 week ago
Cardiff, Cardiff, United Kingdom Savills Full timeJob Title: Utilities Debt Recovery SpecialistJob Summary:The Cardiff Energy Team at Savills provides a Procurement and Bureau service to clients. We are seeking a Utilities Debt Recovery Specialist to join our Utilities Debt Coordinator team, which sits within the Operations team.Key Responsibilities:Reconcile debt reports and recover money for...
Head of Debt Management and Recovery
2 months ago
This is a senior leadership position responsible for defining and delivering the best customer experience through strong leadership, effective strategy, and efficient processes relating to all collections and recoveries activities.
Key Responsibilities- Strategic Leadership: Shape strategic priorities for Collections and Recoveries and present these to Executives and Board.
- Develop and deliver the strategic plan for Collections aligned to overall business objectives and regulatory requirements to minimize risk and improve efficiencies within the department and across the bank.
- Align the Collections and Recoveries strategy with overall business objectives and regulatory requirements.
- Monitor industry trends and incorporate best practices to enhance C&R processes.
- Develop engagement strategies that support customers to manage their debt and achieve their financial goals.
- Planning and managing resources effectively and driving process efficiency.
- Overall responsibility for management of the Collections function delivering upon set policies and ensuring fair outcomes for customers needing debt management.
- Challenge the current operating model and ways of working within the department and wider organization.
- Implement and manage systems and processes to track and improve collection performance.
- Ensure effective use of technology to optimize collection efforts and efficiency.
- Inspire trust and confidence in individuals and teams.
- Lead, motivate, and develop a high-performing team.
- Foster a culture of continuous improvement and professional development.
- Ensure adequate training and resources are provided to team members.
- Develop the talented Collections teams to broaden their expertise and build careers within the bank.
- Support the Executive in ensuring regulatory compliance of customer service operations (Treating Customers Fairly, Consumer Duty of Care, CONC) and constantly challenging this.
- Ensure all collection activities comply with relevant laws, regulations, and internal policies.
- Develop and maintain a robust risk management framework for collections and recoveries.
- Collaborate with risk, legal, and compliance teams to address regulatory changes and challenges.
- Provide regular reports and insights to senior management on collection performance and trends.
- Use data analytics to drive decision-making and improve quality and performance.
- Establish measures of performance to monitor the effectiveness of collection activities.
- Collaborate and work closely with Engineering, technical operations, and customer operations leadership to ensure strategic plans are delivered and embedded within the organization.
- Engagement with third parties to meet obligations under the Government Backed Lending schemes, including representing Starling on industry forums and effectively managing third-party supplier relationships.
- Work cross-functionally to improve processes and practices across the bank to reduce customer detriment and improve financial health.
