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Debt Recovery Support Specialist

2 months ago

Cardiff, Cardiff, United Kingdom Francis Wilks & Jones Full time

Job Title: Debt Recovery Support Assistant

Job Summary:

We are seeking a highly organized and detail-oriented individual to join our debt recovery team at Francis Wilks & Jones. As a Debt Recovery Support Assistant, you will play a vital role in supporting our team in delivering exceptional services to our clients.

Key Responsibilities:

  • Opening new client and matter files, ensuring accurate data entry and timely completion.
  • Preparing Letters of Claim for team leader approval, maintaining attention to detail and adherence to company procedures.
  • Liaising with the Courts to obtain information and documentation, utilizing effective communication skills.
  • Assisting the Head of Debt Recovery with billing procedures and cash received procedures, ensuring accuracy and efficiency.
  • Ordering stationery for the Debt Recovery Team as needed, maintaining a well-stocked and organized workspace.
  • Responding promptly to client enquiries and correspondence, providing excellent customer service with the support of other team members and the team leader.
  • Performing other ad hoc duties as required, demonstrating flexibility and a willingness to learn.

Personal Qualities:

The successful candidate will contribute to creating and maintaining a positive working environment and culture at Francis Wilks & Jones. We value teamwork, professionalism, and a commitment to excellence in all aspects of our work.