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Income Officer

2 months ago

Cardiff, Cardiff, United Kingdom Hays Specialist Recruitment Limited Full time
Job Summary

We are seeking a highly skilled Income Officer to join our team at Hays Specialist Recruitment Limited. As an Income Officer, you will be responsible for collecting low-level rent arrears and making contact with tenants to arrange payment or repayment plans.

Key Responsibilities
  • Collect and manage rent arrears from tenants
  • Communicate with tenants via phone, email, or text to arrange payment or repayment plans
  • Deal with potentially vulnerable individuals who may have complex issues
Requirements
  • Experience of dealing with the public and providing excellent customer service
  • Good numeracy skills and ability to manage financial data
  • Strong communication and interpersonal skills, with the ability to communicate with a wide range of people
  • Ability to quickly learn and use multiple IT systems
  • Resilience and ability to multitask in a fast-paced environment
  • Organized and process-driven, with a focus on delivering results
  • Team player with a collaborative approach
Desirable Qualifications
  • Experience in debt recovery, particularly with individuals
  • Experience working with local authorities or housing associations
  • Ability to negotiate repayment arrangements taking into account individual circumstances
  • Knowledge of welfare benefits and ability to provide simple budgeting advice
  • Experience working with vulnerable individuals and providing support
Company Information

Hays Specialist Recruitment Limited is a leading recruitment agency providing temporary and permanent staffing solutions. We are committed to delivering exceptional service and supporting our clients and candidates in achieving their goals.