Senior Client Relationship Manager

3 weeks ago

Swindon, Swindon, United Kingdom Monahans Full time

About Monahans

Monahans stands as a premier provider of accounting and business consultancy services in the South West, boasting a legacy of over 120 years and a robust network of offices throughout the region. Our commitment lies in empowering businesses to flourish by merging our traditional values with modern methodologies. We take pride in cultivating a nurturing environment where professional development and work-life balance are paramount. At Monahans, you will be an integral part of a collaborative team that appreciates your input and offers varied career paths to support your professional aspirations.

Role Overview

We are in search of both mid-level and senior Client Managers. In this role, you will be tasked with delivering thorough and client-oriented services to a specific portfolio, collaborating closely with a Partner or Director. Your responsibilities will encompass managing a diverse array of clients, ensuring their financial and business requirements are addressed with accuracy and expertise. This position presents an exciting chance to utilize your accounting acumen while strengthening client relationships, contributing to the firm's growth, and playing a vital role in the seamless provision of our services.

Key Responsibilities

  • Client Service: Foster and enhance relationships with clients in your portfolio, tackling complex accounting and tax challenges while ensuring consistent communication and swift resolution of inquiries. Act as the primary liaison in the Partner's absence, ensuring all client matters are managed efficiently.
  • Team Leadership: Provide guidance, mentorship, and support to junior team members, promoting their professional growth and ensuring high-quality client service. Inspire and lead your team, cultivating an inclusive atmosphere that reflects Monahans' values.
  • Business Development: Cultivate and maintain long-term client relationships, identifying opportunities for additional services. Collaborate with Partners to broaden the firm's client base through networking and direct engagement with potential clients.

Qualifications and Skills

  • Demonstrated experience managing a varied client portfolio within an accounting or business advisory framework.
  • Strong grasp of intricate accounting and tax matters, with the capability to handle complex client work.
  • Proven ability to establish and sustain robust client relationships, ensuring high levels of client satisfaction.
  • Experience in leading and mentoring teams, with a successful track record of developing junior staff members.
  • Solid business development skills, with experience in recognizing and capitalizing on growth opportunities.

Personal Attributes

  • Client-Centric: Committed to understanding client needs, delivering customized solutions, and nurturing strong, lasting relationships.
  • Leadership-Oriented: Experienced in guiding and mentoring teams, focusing on talent development and fostering a high-performance culture.
  • Adaptable: Proficient in navigating complex and evolving environments, managing multiple priorities effectively.
  • Solution-Focused: A proactive problem solver, always seeking innovative approaches to address client challenges and enhance service delivery.

Benefits

At Monahans, we prioritize personal and professional growth, ensuring every team member feels valued and empowered. As part of the Monahans family, you can anticipate:

  • Competitive salary with regular benchmarking and merit-based evaluations.
  • Health and wellness benefits, including private health insurance and an employee assistance program.
  • Flexible working arrangements, including options for remote work and additional annual leave.
  • Generous support policies such as enhanced maternity and paternity pay, life assurance, and a pension scheme.
  • Additional perks like the myMonahans benefits platform, volunteer leave, social events, and a cycle-to-work scheme.

Our mission at Monahans is to leverage our business as a force for good, making a positive impact on our community and driving meaningful change in the world. We are dedicated to sustainable practices and encourage all employees to contribute to our efforts in minimizing waste, reducing our carbon footprint, and supporting a culture that embraces diversity and strengthens inclusion.

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