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Senior Customer Relationship Manager
3 months ago
Location: Swindon – but we are flexible with expectation to be in Swindon on a hybrid basis
Closing date for applications: 14th August 2024
The opportunity
Building and maintaining client relationships is critical to what we do and plays a major part in the success of our business. Do you share the same passion as us? If so, we would love to hear from you.
We are looking for someone to seek opportunities to secure increased business and serve as the key point of contact for intermediaries, maximising relationships through ownership, resolution and providing a high level of technical expertise. You will also support Account Managers in developing relationships and articulating our proposition to an assigned portfolio.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
- In partnership with the Account Managers, create, develop, and manage relationships with intermediaries to influence them to do business with the organization. Attends client meetings as required
- Evaluate business opportunities to optimize profitable sales and retention, to achieve business targets
- Work in conjunction with the organization's Distribution team to secure new business and retain existing business, coordinating tenders, and identifying cross-sell opportunities
- Collaborate with, and actively supports, Operations to maximize the positive impact on intermediaries and their customers
- Engage with Underwriters, to price and complete quotation requests received directly or through the account panel
- Demonstrate a high-level understanding of the Group risk market (both UK and International) and show how the organization's propositions and product solutions can benefit intermediaries and their customers. Improve and update product and market knowledge and applies this knowledge appropriately
- Understand and comply with responsibilities associated with the FSA and the Training & Competence scheme, recognising how these affect the organization, intermediaries, and their customers
- Produce and analyse Management Information for Distribution
Who are we looking for?
It is essential that you have good relationship and account management skills and ideally you will have experience of an account management or client facing role in the group risk market, but this isn't essential. You will be working with a large base of partners so strong planning and organisational skills is a must. Strong commercial acumen and negotiating skills are also key to this role.
You will need to be self-motivated, have the ability to problem solve and manage external and internal stakeholders, maintaining a high level of service. Excellent understanding of the group risk market in the UK including GR1 qualification or the desire to study towards, which will be funded by Zurich.
Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.
Our Culture:
At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.
We've an environment that places a real importance on our people's wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.
We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-hybrid
