Business Systems Support Specialist

7 days ago

London, Greater London, United Kingdom Square Enix Full time
Job Description

**Job Summary**

We are seeking a highly skilled Business Systems Support Specialist to join our team at Square Enix. As a key member of our IT department, you will be responsible for providing expert support for our business systems, working closely with our users and partners across the globe.

Key Responsibilities

  • Provide technical support for our business systems, including Unit4 ERP and SAP S/4 Hana
  • Supervise and coordinate 1st and 2nd line support across our global offices
  • Develop and maintain system configuration documentation for Business Systems
  • Manage and implement business change requests for all offices
  • Liaise with Finance, Sales, IT, Ops, and HR departments on Business Systems related issues
  • Assist with development projects, system upgrades, updates, and installing patches

Requirements

  • Proven background in Unit4 ERP (Formally Agresso) and support of Milestone 7 upwards as well as SAP S/4 Hana across multi-client and location environments
  • Involved in at least one full implementation and/or upgrade cycle with ERP systems
  • Knowledge of the underlying configuration of and experience in supporting the following Unit4 ERP and similar SAP modules: System Admin, Common, Financials, Logistics, Financial Planner, Resource Planning, Project Costing and Billing, Expenses, Human Resources
  • EDI ordering experience working with SPS software
  • Experience using MS SQL and running TSQL queries and updates
  • Experience Training Users
  • Understanding of working within industry-standard service management methods such as ITIL

Desirable Qualifications

  • Degree in Computer Science (Or Advanced ERP experience)
  • Aware of HR processes and policies
  • Knowledge of Logistical processes specifically stock/inventory management
  • Experience using Hornbill, Confluence, JIRA, SharePoint, and SAP Concur
  • Prior experience using middleware such as PEGA, HULFT (Data Spider) and iCore
  • A logical, well-organized but flexible approach with an attention to detail
  • Experience in a commercial enterprise
  • Ability to work to tight deadlines and deliver project requirements

What We Offer

  • A hybrid working policy which allows employees to work from the comfort of their home, three days per week, and in our amazing Blackfriars office for the other two
  • A chance to work with a leading global entertainment company
  • A competitive salary and benefits package

Equal Opportunities Employer

Square Enix is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are proud to partner with UKIE's Raise the Game pledge, BAME in Games, and Women in Games, to name a few.

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