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Systems Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled Systems Support Specialist to join our team at CRA GROUP LIMITED. As a key member of our IT department, you will be responsible for maintaining the integrity and availability of our revenues and benefits systems.
Key Responsibilities:
- Ensure the accurate and timely delivery of council tax business rates and housing benefit overpayments documentation and notices.
- Take ownership of elements of the day-to-day systems management, planning, and coordinating system and subsidy reconciliations, and managing batch schedules.
- Provide technical expertise to support departmental projects and transformational change.
- Provide advice, expertise, and guidance on revenue and benefits application management, providing cost-effective and innovative solutions.
- Respond to and provide technical advice on user inquiries, including complex inquiries referred from senior managers.
- Undertake investigations in conjunction with users, software suppliers, and other relevant parties to resolve issues.
- Take ownership of disseminating lessons learned and use them to make recommendations for process improvement and to implement those recommendations once approved in an effective and timely manner.
- Issue housing benefit and council tax reduction award notifications, including debtor invoices, council tax, and business rate bills reminders, and summonses.
- Support the Senior Systems Officer in the timely scheduling and preparation of revenues and benefits Government returns, ensuring correct software and parameters are used.
Essential Qualifications and Experience:
- Experience of improving processes through digital transformation.
- Experience in data management and audit responsibilities.
- Recent experience in supporting system applications in a Local Government environment.
- Good knowledge of Northgate systems and/or specialist IT tools, e.g., SQL, VB, and Business Objects.
- 5 GCSEs (including English and Maths) or equivalent or work experience of at least an equivalent level.
