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Technical Support Specialist

2 months ago

London, Greater London, United Kingdom Iron Systems Full time

Job Summary:

As a Technical Support Specialist at Iron Systems, you will be responsible for assessing, troubleshooting, and resolving employee requests in a timely and efficient manner. Your expertise will be utilized to analyze and resolve issues related to hardware, software, and corporate infrastructure, requiring on-site analysis and resolutions. You will provide exceptional customer service while managing engagement between end-users, operational leadership, and IT teammates.

Key Responsibilities:

  • Collaborate with various teams in a service-oriented customer-success environment to ensure seamless support.
  • Troubleshoot issues, research solutions, and apply problem-solving skills to resolve complex incidents.
  • Stay up-to-date with new technologies and business requirements to provide effective support.
  • Communicate with diverse audiences across multiple channels, including face-to-face, instant messaging, and video conferencing.
  • Utilize attentive listening skills to understand and empathize with customer needs.
  • Support various operating systems, including MacOS, Windows 10, iOS, and Android, in an enterprise environment.
  • Support and troubleshoot corporate networks, remote user environments, and endpoint security tools.
  • Adhere to security policies and corporate best practices to ensure a secure environment.

Requirements:

  • Experience collaborating with various teams in a service-oriented customer-success environment.
  • Experience troubleshooting issues, researching solutions, and problem-solving efficiency.
  • Ability to learn and adapt quickly to new technologies and business requirements.
  • Ability to communicate with different audiences, regardless of technical understanding.
  • Experience supporting various operating systems and hardware in an enterprise environment.
  • Experience supporting and troubleshooting corporate networks and remote user environments.
  • Experience with endpoint security tools and corporate best practices.