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Baggage Services Team Lead

2 months ago

London, Greater London, United Kingdom Red Handling UK Full time

Job Summary:

We are seeking a highly skilled and experienced Baggage Services Team Lead to join our team at Red Handling UK on a full-time basis. As a key member of our operations team, you will be responsible for supervising all baggage tracing and reconciliation activities on night shifts, ensuring that our services meet and exceed the required standards of customer satisfaction, quality, and health & safety.

Key Responsibilities:

  • Supervise and coordinate baggage tracing and reconciliation activities on night shifts, ensuring timely and efficient resolution of issues.
  • Lead and mentor a team of baggage handlers, providing guidance and support to ensure they meet performance expectations.
  • Develop and implement processes to improve baggage handling efficiency and reduce errors.
  • Collaborate with customer airlines and other stakeholders to resolve baggage-related issues and improve customer satisfaction.
  • Conduct regular audits and quality checks to ensure compliance with company standards and procedures.
  • Identify and report any operational issues or areas for improvement to management.
  • Develop and maintain relationships with customer airlines and other stakeholders to ensure seamless baggage handling operations.
  • Participate in training and development programs to enhance skills and knowledge.

Requirements:

  • Proven experience in baggage handling operations, preferably in a supervisory or leadership role.
  • Strong knowledge of baggage handling procedures and regulations.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • High school diploma or equivalent required; degree in a related field preferred.
  • Ability to work flexible hours, including night shifts, weekends, and holidays.
  • Valid driver's license and ability to travel to the airport when necessary.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.