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Client Relationship Manager

2 months ago

Croydon, Greater London, United Kingdom Health Case Management Limited Full time
Job Description

**Job Summary**

The Client Liaison Manager will play a key role in driving the success of Health Case Management Limited by advocating for and supporting the delivery of complex rehabilitation case management services.

Key Responsibilities:

  • Develop and maintain strong relationships with clients, stakeholders, and internal teams to ensure seamless service delivery.
  • Collaborate with cross-functional teams to plan, coordinate, and implement rehabilitation case management strategies.
  • Provide exceptional customer service, ensuring timely and effective resolution of client inquiries and concerns.
  • Conduct thorough needs assessments, develop personalized plans, and monitor progress to achieve optimal outcomes.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and excellence in service delivery.

Requirements:

  • Proven experience in a client-facing role, preferably in a healthcare or social services setting.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to work independently and as part of a team, with a focus on collaboration and mutual support.
  • Highly organized, with excellent time management and prioritization skills.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.