Healthcare Customer Support Representative

4 weeks ago


Bracknell, Bracknell Forest, United Kingdom HealthHero Full time

About HealthHero

HealthHero is a pioneering digital healthcare provider that integrates advanced digital solutions with top-tier clinical expertise to improve overall health and enhance healthcare efficiency.

Position Overview

We are seeking dedicated Customer Service Operators to join our dynamic team, providing essential support to patients, general practitioners, and other healthcare professionals across the UK and Ireland.

This role is a full-time position, operating during the night shift from 23:00 to 07:00, five days a week, and is based at our Bracknell office.

Key Responsibilities

  • Serve as the primary point of contact for incoming inquiries, effectively addressing various queries.
  • Assist patients by scheduling appointments and liaising with GPs and other healthcare providers.
  • Engage in administrative duties, including processing prescriptions, referral letters, and other medical documentation.
  • Ensure that all information is accurately recorded and maintained in accordance with company policies.

Candidate Profile

  • Exceptional customer service abilities and meticulous attention to detail.
  • Strong verbal and written communication skills.
  • Prior experience in call handling or contact center environments is advantageous, though comprehensive training will be provided.
  • Demonstrated emotional intelligence and the capacity to show empathy and understanding over the phone.
  • Proficiency in Microsoft Office applications.

What We Offer

  • Continuous training and support to foster your professional growth.
  • Opportunities for career advancement into management roles across various departments.
  • Participation in the company pension scheme.
  • Access to HealthHero's healthcare services, including a 24/7 GP service and an Employee Assistance Programme.
  • Generous holiday allowance plus additional bank holidays.
  • Complimentary parking facilities.


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