Customer Journey Resales Specialist

1 week ago


Croydon Surrey, United Kingdom Clarion Housing Full time

About the Role:

We are seeking a skilled Resales and Staircasing Executive to join our Customer Experience team at Clarion Housing. As a key member of our team, you will play a vital role in supporting our customers through the resales and staircasing process.

Key Responsibilities:

  • Provide exceptional customer service and support to customers throughout the resales and staircasing process.
  • Work closely with customers to understand their needs and preferences, and provide tailored solutions to meet their requirements.
  • Collaborate with internal stakeholders to ensure seamless communication and coordination throughout the process.
  • Manage and resolve customer queries and issues in a timely and professional manner.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and creatively.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
  • Knowledge of the resales and staircasing process, or a willingness to learn and develop skills in this area.

What We Offer:

  • A competitive salary of £37,477 - £42,655 per annum, plus the potential to earn a target-driven bonus.
  • A hybrid working arrangement, with the flexibility to work from home or in our Croydon office.
  • A comprehensive benefits package, including pension scheme, life assurance, and annual leave.


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