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Customer Journey Resales Specialist
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Resales and Staircasing Executive to join our Customer Experience team at Clarion. As a key member of our team, you will be responsible for supporting the Customer Journey Resales & Staircasing Manager with all sales and staircasing-related activities.
Key Responsibilities:
- Deliver the resales and staircasing programme from pre-sale to reservation, ensuring sales are progressed in line with current targets.
- Provide excellent customer service, communicating effectively with customers and stakeholders throughout the sales process.
- Work closely with external stakeholders, including Solicitors, Brokers, Surveyors, Developers, and Agents, to progress sales and resolve any issues that may arise.
- Manage a high-volume workload, prioritizing tasks and meeting deadlines to achieve sales targets.
- Contribute to the development of sales strategies and initiatives to drive business growth and improve customer satisfaction.
Requirements:
- Proven experience of the shared ownership resales and staircasing process, gained within a housing or development organization.
- Excellent customer service skills, with the ability to communicate effectively with a wide range of audiences.
- Strong drive to hit targets, with a proven track record of delivering against challenging performance targets.
- Ability to work independently, with minimal supervision, and as part of a team to achieve business objectives.
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage a high-volume workload.
What We Offer:
- A competitive salary and bonus structure, with opportunities for career progression and professional development.
- A dynamic and supportive work environment, with a strong focus on customer satisfaction and business growth.
- The chance to work with a leading housing organization, making a positive impact on the lives of our customers and the communities we serve.
