Customer Service Resolution Specialist
4 weeks ago
As a Customer Service Resolution Specialist at Adecco, you will be responsible for providing proactive and reactive case management and customer service support to the repairs service, back office, and operational staff. This role requires a strong understanding of customer service principles and the ability to communicate effectively with various stakeholders.
Key Responsibilities:
- Provide administration service for complex case investigations
- Collate information required in line with customer service standards
- Act as case investigation support for disrepair (ADR) cases and complex repairs cases
- Liaise between front line and back-office services for the repairs partner and other Council departments
Requirements:
- Strong customer service skills and experience
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional development and growth
- A dynamic and supportive work environment
-
Senior Customer Resolution Officer Repairs
3 weeks ago
Croydon, Greater London, United Kingdom Adecco Full timeJob Title: Senior Customer Resolution Officer RepairsJob Summary:We are seeking a skilled Repair Expert to join our team as a Customer Resolution Specialist.The ideal candidate will have experience in providing proactive and reactive case management and customer service support to repairs services.As a Repair Specialist, you will be responsible for providing...
-
Complaints Resolution Specialist
4 weeks ago
Croydon, Greater London, United Kingdom Adecco UK Limited Full timeJob Title: Complaints Resolution SpecialistJob Summary:We are seeking a skilled Complaints Resolution Specialist to join our team at Adecco UK Limited. As a Complaints Resolution Specialist, you will be responsible for investigating and resolving complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing, with a particular focus on...
-
Complaints Resolution Specialist
4 weeks ago
Croydon, Greater London, United Kingdom Adecco Full timeJob Summary: We are seeking a skilled Complaints Resolution Specialist to join our team at Adecco. The successful candidate will be responsible for investigating, resolving, and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing, with a particular focus on responsive repairs.Key Responsibilities:Investigate and resolve...
-
Senior Customer Resolution Officer
4 weeks ago
Croydon, Greater London, United Kingdom Adecco UK Limited Full timeJob Summary: We are seeking a highly skilled and experienced Senior Customer Resolution Officer to join our team at Adecco UK Limited. As a key member of our Property team, you will be responsible for delivering excellent repairs and maintenance services to all Croydon residents.Key Responsibilities:Provide proactive and reactive case management and customer...
-
Customer Support Specialist
4 weeks ago
Croydon, Greater London, United Kingdom Natterbox Limited Full timeThis role is a critical interface into Natterbox Support, ensuring timely responses and resolutions to customer issues. As a Customer Support Specialist, you will provide technical support, administration, and user education to Partners and Customers. The position requires excellent multitasking, problem-solving, and communication skills.This is an excellent...
-
Customer Service Specialist
4 weeks ago
Croydon, Greater London, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a Customer Service Specialist to join our retail team in Croydon, United Kingdom, and deliver exceptional customer service and support the store's day-to-day operations.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle...
-
Customer Service Liaison
3 weeks ago
Croydon, Greater London, United Kingdom Fawkes and Reece Full timeAre you able to deal with high-end complaints that require a quick resolution?Fawkes and Reece is seeking a Customer Care Co-ordinator to operate in a dynamic environment.Conduct customer-focused research to personalize experiences and build strong relationships.Address and resolve customer complaints in a timely and professional manner.Gather critical...
-
Senior Customer Resolution Officer
3 weeks ago
Croydon, Greater London, United Kingdom Adecco UK Limited Full timeJob Summary: Adecco UK Limited is seeking a highly skilled Senior Customer Resolution Officer - Property Maintenance Professional to join their team.Key Responsibilities:• Provide proactive and reactive case management and customer service support to the repairs service, back office, and operational staff.• Act as case investigation support for disrepair...
-
Specialist Field Service Technician
3 weeks ago
Croydon, Greater London, United Kingdom Future Engineering Full timeJob DescriptionField Service Engineer RoleWe are seeking a highly skilled Field Service Engineer to join our team at Future Engineering.Key Responsibilities:Providing expert maintenance and repair services for our clients.Ensuring timely and efficient resolution of equipment issues.Collaborating with our technical team to resolve complex problems.What We...
-
Customer Service Professional
2 weeks ago
Croydon, Greater London, United Kingdom Ardonagh Advisory Full timeInsurance Account Handler OpportunityWe are seeking an experienced Insurance Account Handler to join our team at Ardonagh Advisory. As an Insurance Account Handler, you will play a vital role in supporting our clients with their insurance needs.Key Responsibilities:Provide exceptional customer service to our clients, acting as their primary point of...
-
Customer Service and Quality Assurance Manager
3 weeks ago
Croydon, Greater London, United Kingdom Triumph Consultants Ltd Full timeJob Title: Customer Service and Quality Assurance ManagerJob Summary: We are seeking a highly skilled Customer Service and Quality Assurance Manager to join our team at Triumph Consultants Ltd. The successful candidate will be responsible for managing a team leader who has approximately 9 direct reports, consisting of customer and quality executives who log...
-
Warranty Claims Specialist
3 weeks ago
Croydon, Greater London, United Kingdom AWP Assistance UK Ltd Full timeJob Summary:We are seeking a highly skilled Warranty Claims Specialist to join our team at AWP Assistance UK Ltd. As a Warranty Claims Specialist, you will be responsible for handling warranty and service plan claims via our online claims portal.Key Responsibilities:Assess and approve or decline claims based on information received, technical expertise, and...
-
Customer Experience Specialist
4 weeks ago
Croydon, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in the United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate product and service information.Process customer orders and manage account details.Collaborate with other departments to ensure...
-
IT Support Specialist
4 weeks ago
Croydon, Greater London, United Kingdom Vertex IT Solutions Ltd Full timeWe are seeking a skilled IT Support Specialist to join our team at Vertex IT Solutions Ltd. As a key member of our Service Desk, you will play a vital role in delivering exceptional customer support and user satisfaction.Key Responsibilities:Resolve 1st line incidents and requests in a timely and efficient manner.Take ownership of end-user faults and bring...
-
Technical Field Service Specialist
4 weeks ago
Croydon, Greater London, United Kingdom Concept Resourcing Full timeJob SummaryWe are seeking a skilled Field Service Maintenance Engineer to join our team at Concept Resourcing. As a Field Service Maintenance Engineer, you will be responsible for installing, configuring, and maintaining access solutions from the world's market leader. Your technical expertise and excellent customer service skills will enable you to provide...
-
Customer Service Representative
2 weeks ago
Croydon, Greater London, United Kingdom Timpson Ltd Full timeWe are currently seeking a highly motivated and customer-focused individual to join our team as a Mobile Retail Specialist at Timpson Ltd.As a Mobile Retail Specialist, you will be responsible for providing excellent customer service and delivering a range of services including key cutting, watch and mobile phone repairs, engraving, and more.You will work in...
-
Logistics Customer Support Specialist
24 hours ago
Croydon, Greater London, United Kingdom Amazon UK Services Ltd. Full timeAmazon UK Services Ltd. is looking for a skilled Logistics Customer Support Specialist to join their team in Croydon, GBR.About the RoleThis role is a fantastic opportunity to develop your expertise in customer service and logistics while working at the heart of Amazon's operations.Key ResponsibilitiesCommunicate with customers directly and effectively via...
-
Customer Experience Specialist
1 month ago
Croydon, Greater London, United Kingdom Tropic Skincare Full timeAbout the RoleWe're seeking a highly skilled Customer Experience Specialist to join our dynamic Ambassador and Customer Experience team at Tropic Skincare. As a key member of our team, you'll be responsible for delivering exceptional customer service and support to our customers and ambassadors.Key ResponsibilitiesResolve customer and ambassador queries,...
-
Security Service Specialist
3 weeks ago
Croydon, Greater London, United Kingdom FAFS Fire & Security Full timeJob Title: Security Service SpecialistJob Summary: We are seeking a highly skilled Security Service Specialist to join our team at FAFS Fire & Security. As a Security Service Specialist, you will be responsible for providing exceptional service to our clients by ensuring the proper functioning of their fire alarm systems.Key Responsibilities:Carry out...
-
HM Prison
2 weeks ago
Croydon, Greater London, United Kingdom HM Prison & Probation Service Full time**Job Summary**We are seeking an experienced Caseworker to join our Prisoner Casework team at HM Prison & Probation Service. As a Casework Specialist, you will play a critical role in supporting the delivery of public protection and prisoner rehabilitation services.**Key Responsibilities**The successful candidate will be responsible for:Providing...