Customer Service and Quality Assurance Manager
4 weeks ago
Job Title: Customer Service and Quality Assurance Manager
Job Summary: We are seeking a highly skilled Customer Service and Quality Assurance Manager to join our team at Triumph Consultants Ltd. The successful candidate will be responsible for managing a team leader who has approximately 9 direct reports, consisting of customer and quality executives who log defects.
Key Responsibilities:
- Ensure the team logs and completes all defects within agreed timescales.
- Collaborate with construction teams for swift resolution.
- Manage a team leader who has approximately 9 direct reports.
Requirements:
- A degree in business administration or a related field is often required.
- Knowledge of defect management is essential.
- Experience in customer service, management, or quality assurance is beneficial.
Skills and Abilities:
- Excellent communication and leadership skills.
- Ability to analyse data and make informed decisions based on findings.
Working Hours: 37 hours, Monday – Friday, normal working hours
Duration: This opening assignment is for 6 months
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Croydon, Greater London, United Kingdom Essential Employment Full timeAbout the RoleWe are seeking an experienced Quality Assurance and Customer Service Leader to join our team at Essential Employment in Croydon.This is a temporary role with a competitive 48ph PAYE salary, offering the opportunity to lead and manage a team of professionals responsible for delivering exceptional customer service and ensuring high-quality...
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Customer Service and Quality Assurance Manager
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Customer Service and Quality Assurance Manager
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