Customer Service and Quality Assurance Manager

4 weeks ago


Croydon, Greater London, United Kingdom Triumph Consultants Ltd Full time

Job Title: Customer Service and Quality Assurance Manager

Job Summary: We are seeking a highly skilled Customer Service and Quality Assurance Manager to join our team at Triumph Consultants Ltd. The successful candidate will be responsible for managing a team leader who has approximately 9 direct reports, consisting of customer and quality executives who log defects.

Key Responsibilities:

  • Ensure the team logs and completes all defects within agreed timescales.
  • Collaborate with construction teams for swift resolution.
  • Manage a team leader who has approximately 9 direct reports.

Requirements:

  • A degree in business administration or a related field is often required.
  • Knowledge of defect management is essential.
  • Experience in customer service, management, or quality assurance is beneficial.

Skills and Abilities:

  • Excellent communication and leadership skills.
  • Ability to analyse data and make informed decisions based on findings.

Working Hours: 37 hours, Monday – Friday, normal working hours

Duration: This opening assignment is for 6 months



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