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Patient Journey Coordinator
2 months ago
Position Overview
Patient Journey Coordinator - Band 4
An exceptional opportunity has emerged for a Patient Journey Coordinator to become a vital member of the Pod 2, Respiratory Administrative team. The successful candidate will collaborate within a multi-disciplinary Point of Delivery (POD) team, providing essential support in the proactive oversight of the patient journey from initial referral through to discharge, ensuring that every step of the process is managed efficiently. This role will also serve as the primary contact for patients concerning all administrative matters related to their care pathway.
Main ResponsibilitiesThe individual in this role will act as the main point of contact for all administrative concerns associated with the patients' care journey. Working closely with a diverse team, the Coordinator will bring expertise in the proactive management of the patient journey, ensuring a seamless experience from referral to discharge. Responsibilities include:
- Supervising and delegating tasks within the POD team.
- Ensuring high levels of satisfaction for both patients and clinicians by being an approachable, customer-focused, and knowledgeable resource.
- Implementing a consistent approach across the organization by utilizing Standard Operating Procedures (SOPs) to guarantee that all functions of the role are executed accurately and within designated timeframes.
About Croydon Health Services NHS Trust
Croydon Health Services NHS Trust delivers a range of hospital and community services through various clinics and specialized centers throughout the region. Established through the integration of community health services and healthcare trusts, the organization employs approximately 4,100 staff members who cater to a diverse population exceeding 360,000 individuals. The main hospital site is among the busiest in the area, leading initiatives to provide healthcare beyond traditional hospital settings, including clinics and home care services. The Trust is committed to meeting the increasing demand for healthcare by fostering innovation and enhancing service delivery to ensure quality care for local residents. Continuous education and training are prioritized for all staff members, with access to a variety of professional development opportunities.
Job Responsibilities
For further details regarding the role, please refer to the attached supporting document, which includes comprehensive information about the job description and person specification.
Person Specification
Experience and Knowledge
Essential
- Experience within the NHS
- Knowledge of RTT and Cancer Pathways
- Proficiency in relevant software
Desirable
- Familiarity with Cerner and ERs
- Experience in customer/patient service
Personal Qualities
Essential
- Demonstrated ability to work effectively as part of a team
- Commitment to maintaining confidentiality
Desirable
- Experience in a multicultural work environment
Qualifications and Education
Essential
- GCSEs in Maths and English (minimum grade C)
- A levels or higher qualifications
Desirable
- Evidence of ongoing continuous personal development (CPD) and training
