Customer Experience Specialist

4 months ago

Croydon, United Kingdom MBA Project Full time

Our Client, a leading car manufacturer are currently looking for a **Customer Experience** **Specialist** to join their business based out of their **Lexus Croydon** Dealership.

This is a new and exciting position that will provide a huge customer focus through the sales process. As a **Customer Experience Specialist** to join our busy showroom team to help delight our customers so that they always receive the very best experience when they visit us to purchase their new vehicle.

This is a great opportunity for someone with an exceptional ability to go above and beyond and provide the best service and convert this in to a sale.

**About the Role as a Customer Experience Specialist**
- Ensuring that we always provide the highest level of customer care and satisfaction, giving the customer the best possible experience but working together as a strong team
- Through planning and communication with the Car Sales Executive to ensure that our customers have the best experience to guide them towards the best product/service and supporting them in their decision making
- Your communication is key and listening to customers helps you to build rapport and understands fully their complete requirements for all their mobility needs
- Provides accurate information at all times for all customers including timely and accurate communications leading up to their vehicle delivery
- Ensures that you maintain a continual dialogue with the customer that’s appropriate to them and in the manner / mechanism that suits them, always ensuring a personal service
- Representing the brand in a professional way
- Upselling all addons and benefits of the car and other alternatives

**About You**
- Hold a full valid UK driving license
- Excellent customer service skills and likes to work with people, with a professional manner
- Strong communication skills
- Looking to deliver exceptional customer service in a modern way
- Eager to get into the automotive sector
- Good work ethic to develop good product knowledge and to create, maintain and develop relationships

**About the Company**
- Excellent basic salary
- Specific Lexus branded training to encourage your professional development
- Friendly and tolerant work environment
- Market leading benefits including healthcare, pension and company lease scheme

**Job Types**: Full-time, Permanent

**Salary**: £35,000.00 per year

Supplemental pay types:

- Bonus scheme

Work Location: In person

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